Customer Service Team Lead

hace 7 días


Madrid, Madrid, España Msx International A tiempo completo

Job Title: Customer Service Team Lead - Opportunity for Professional Growth

About the Role

We are seeking a highly motivated and experienced Customer Service Team Lead to join our team at Msx International. As a Team Lead, you will play a crucial role in guiding and supporting a team of agents to ensure they meet performance targets and deliver exceptional customer support.

Key Responsibilities
  • Supervise and support a team of agents to meet performance targets
  • Provide ongoing support, motivation, and mentorship to team members
  • Create comprehensive manuals and document procedures
  • Track and analyze team performance metrics
Requirements

To be successful in this role, you will need:

  • An excellent command of English and strong language skills, bilingual and/or native in Dutch
  • Experience working in Customer Service or Customer Support as Supervisor or Team Leader for at least 1 year
  • Excellent oral and written communication skills
  • Leadership skills with a focus on team development and achieving results
  • The ability to interact at the executive level and within multi-disciplinary, multi-cultural teams
What We Offer

In return for your hard work and dedication, we offer:

  • A full-time indefinite contract with 40 hours per week, Monday – Friday
  • A competitive salary range of €45,000 - €60,000 per annum, depending on experience
  • 23 days of vacation + 3 extra days
  • Internal training plan

We strive to be clients' first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry. If you are a motivated and experienced professional looking for a new challenge, please apply now.



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