Customer Service Team Lead

hace 2 semanas


Madrid, Madrid, España Nutreco A tiempo completo

Job Summary: We are seeking an experienced Customer Service Team Lead to join our team in Tres Cantos, Madrid. As a key member of our customer service department, you will be responsible for ensuring timely and proper delivery of orders to customers while providing exceptional customer support.

About the Role: The ideal candidate will have a strong background in customer service and sales support, with experience in handling incoming orders, updating product data, and managing customer records. You will work closely with our sales team to negotiate contracts with customers, provide follow-up actions, and ensure effective customer communication.

Main Responsibilities:

  • Handle incoming orders, update product data, and manage customer records to ensure timely and proper delivery of orders
  • Negotiate contracts with customers, provide follow-up actions, and ensure effective customer communication
  • Work closely with the sales team to plan and realize day-to-day activities and optimal work distribution within the team
  • Manage customer complaints and resolve issues within prescribed timescales to maintain customer confidence

Requirements:

  • Minimum 2 years of experience in customer service and sales support
  • Strong knowledge of customer relationship management and order processing
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team

What We Offer:

  • A competitive salary of €45,000 - €60,000 per year, depending on experience
  • A comprehensive benefits package, including health insurance and pension scheme
  • The opportunity to work with a leading company in the animal nutrition industry

About Nutreco: We are a global leader in animal nutrition and aquaculture feed, dedicated to improving the efficiency and sustainability of food production. Our mission is to create value for our customers through innovative solutions that enhance animal performance and welfare.



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