Digital Service Team Lead

hace 4 días


Madrid, Madrid, España Alfa Laval Corporate Ab A tiempo completo
About the Role

We are seeking a highly skilled Digital Service Team Lead to join our team at Alfa Laval Corporate Ab. As a key member of our organization, you will be responsible for leading our digital service team and driving business growth through innovative solutions.

Key Responsibilities
  • Own the entry channel of Digital Solution Center for unplanned and planned activities.
  • Accountable for end-to-end customer success for equipment with connected services.
  • Actively participate in Triages (using remote assistance tool) promoting discussion on how to address customer service needs.
Requirements

To be successful in this role, you should have:

  • A technical degree and hands-on technical experience in service and maintenance.
  • Experience working on a team and preferably leading a group.
  • Strong communication and problem-solving skills.
  • Proficiency in Spanish and English.
  • Previous experience in industry is necessary; we value knowledge in Alfa Laval equipment.
What We Offer

As a Digital Service Team Lead at Alfa Laval Corporate Ab, you can expect a competitive salary of approximately €60,000 per year, depending on your qualifications and experience. You will also enjoy a dynamic work environment, opportunities for professional growth, and a comprehensive benefits package.


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