Global Automotive Customer Service Team Lead

hace 3 semanas


Madrid, Madrid, España Msx International A tiempo completo

**Company Overview**

At MSX International, we are a leading global provider of industry-leading expertise in the automotive sector. Our teams work with over 5,000 employees based in more than 80 countries worldwide.

**Job Description:**

We are seeking an experienced Global Automotive Customer Service Team Lead to join our team in Madrid or Barcelona. As a key member of our Customer Service team, you will be responsible for guiding and supporting a team of agents to deliver exceptional customer support and meet key performance metrics.

The successful candidate will have:

  • A proven track record in customer service or customer support as a supervisor or team leader;
  • Excellent oral and written communication skills, with a strong command of English and fluency in Spanish and Portuguese;
  • Leadership skills with a focus on team development and achieving results;
  • Knowledge of MS Office365 applications, with proficiency in PowerPoint and Excel;

**What We Offer:**

In this role, you will enjoy a full-time indefinite contract with 40 hours per week, Monday – Friday. You will be part of a great team of professionals in an internationally consolidated company, with access to our MSX Bazaar shopping portal and opportunities for internal training and professional growth.

We offer a competitive salary, estimated at around €60,000 - €70,000 per year, depending on experience and qualifications. Additionally, you will receive 23 days of vacation + 3 extra days, as well as other benefits outlined below.

**Benefits:**

We offer a comprehensive benefits package, including:

  • Full-time indefinite contract;
  • 40 hours per week, Monday – Friday;
  • MSX Bazaar: Shopping portal exclusive for MSX employees;
  • 23 days of vacation + 3 extra days;
  • Internal training plan;

**About Us:**

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans Consumer Engagement, Parts, Accessories & Service Performance, Actionable Insights, Diagnostics & Repair Enhancement, Warranty and Repair Efficiency, Technical Information, Learning Solutions, Sales Performance. Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.



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