Global Team Leader

hace 1 semana


Madrid, Madrid, España Msx International Inc. A tiempo completo
Job Description

At MSX International Inc., we are seeking a highly skilled and experienced Global Team Leader to join our customer service team. Based in Madrid or Barcelona, this role offers an exciting opportunity to lead a team of agents and contribute to delivering exceptional customer support.

About the Role

The successful candidate will be responsible for guiding and supporting a team of agents, ensuring they meet performance targets and adhere to project guidelines. This includes:

  • Supervising and supporting a team of agents to ensure they meet performance targets
  • Providing ongoing support, motivation, and mentorship to team members
  • Creating comprehensive manuals and documenting procedures
  • Tracking and analyzing team performance metrics
  • Compiling data and generating reports on team performance
Requirements

We are looking for an individual with excellent leadership skills, a focus on team development, and the ability to interact at the executive level. The ideal candidate should have:

  • An excellent command of English and strong language skills, bilingual and/or native in Dutch
  • A minimum of 1 year of experience working in customer service or customer support as a supervisor or team leader
  • Excellent oral and written communication skills
  • Leadership skills with a focus on team development and achieving results
  • Knowledge of MS Office365 applications, with proficiency in PowerPoint and Excel
What We Offer

We offer a full-time indefinite contract with 40 hours per week, Monday to Friday. As part of our team, you will benefit from:

  • A global vision of the automotive sector, relating to customers, suppliers, consultants, and dealers
  • Full access to MSXI's shopping portal, MSX Bazaar
  • 23 days of vacation plus 3 extra days
  • Internal training plan
Salary and Benefits

The estimated salary for this role is €45,000 - €60,000 per year, depending on experience. In addition to a competitive salary, you will receive a range of benefits, including health insurance, retirement plan, and opportunities for professional growth and development.


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