Team Leader

hace 14 horas


Madrid, Madrid, España Photocentric A tiempo completo

Leading technology BPO business seeks Team Leader in Riga to drive process performance, meet SLAs and manage daily operations. Motivate, develop and mentor team members to achieve their full potential. Drive process performance to exceed SLA deliverables and meet productivity targets. Manage dips in performance with adequate reinforcement plans. Conduct weekly performance management reviews with bottom-quartile performers. Effective communication with internal and external contacts. Manage daily delegate volumes and coordinate activities to meet customer KPIs. Near-native Swedish language skills (C1 level) and manageable English skills (B1+ or better). Excellent people management skills and previous experience in similar roles. Good experience in MS Office, presentation skills and analytical capabilities. Ability to drive initiatives with creativity and a long-term vision. Experience in initiating and implementing process improvements. Customer Support/Relationship/Service background. Competitive salary range of €45,000 - €60,000 per annum, depending on experience. Opportunities for personal and professional development in a pleasant and modern environment. Flexible working hours with shifts within 07:30 AM - 12:30 AM, from Monday to Sunday, 40 hours a week. Self-motivated achiever who can take ownership of managing deliverables across multiple assignments. Join our team of talented professionals and contribute to our company's growth and success. A dynamic and diverse job opportunity awaits.



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