Customer Service Team Leader Spanish Position
hace 2 días
At MSX International Inc., we are seeking an experienced Customer Service Team Leader to join our team in Madrid or Barcelona. As a key member of our customer support team, you will play a vital role in guiding and supporting a team of agents to deliver exceptional customer service while meeting performance metrics.
Objective: Our Team Lead will oversee a team of customer support specialists, ensuring they adhere to project guidelines, meet key performance indicators, and provide top-notch service to our clients.
Key Responsibilities:
• Supervise and support a team of customer support agents
• Provide ongoing coaching, motivation, and mentorship to team members
• Develop comprehensive training programs for new hires and existing team members
• Analyze team performance metrics and generate reports on team performance
Requirements:
• Excellent command of English and strong language skills in Spanish and/or Portuguese (bilingual or native)
• 1+ year experience as a Customer Service Supervisor or Team Leader
• Strong leadership skills with a focus on team development and achieving results
• Proficiency in MS Office 365 applications, especially PowerPoint and Excel
• Excellent communication and interpersonal skills
What We Offer:
• Full-time indefinite contract with 40 hours/week, Monday – Friday
• Opportunity to work in a dynamic, internationally recognized company
• Comprehensive training plan and internal growth opportunities
• 23 days of paid vacation + 3 extra days
• Access to MSXI Bazaar shopping portal
Salary: €35,000 - €45,000 per annum, depending on experience
About Us:
MSX International Inc. is a global leader in the mobility industry, partnering with almost every car manufacturer worldwide. With over 5,000 employees across 80 countries, we offer a unique opportunity to develop your skills and advance your career in a fast-paced, innovative environment.
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