Customer Service Team Leader Spanish Position

hace 2 días


Madrid, Madrid, España Msx International Inc. A tiempo completo

At MSX International Inc., we are seeking an experienced Customer Service Team Leader to join our team in Madrid or Barcelona. As a key member of our customer support team, you will play a vital role in guiding and supporting a team of agents to deliver exceptional customer service while meeting performance metrics.

Objective: Our Team Lead will oversee a team of customer support specialists, ensuring they adhere to project guidelines, meet key performance indicators, and provide top-notch service to our clients.

Key Responsibilities:
• Supervise and support a team of customer support agents
• Provide ongoing coaching, motivation, and mentorship to team members
• Develop comprehensive training programs for new hires and existing team members
• Analyze team performance metrics and generate reports on team performance

Requirements:
• Excellent command of English and strong language skills in Spanish and/or Portuguese (bilingual or native)
• 1+ year experience as a Customer Service Supervisor or Team Leader
• Strong leadership skills with a focus on team development and achieving results
• Proficiency in MS Office 365 applications, especially PowerPoint and Excel
• Excellent communication and interpersonal skills

What We Offer:
• Full-time indefinite contract with 40 hours/week, Monday – Friday
• Opportunity to work in a dynamic, internationally recognized company
• Comprehensive training plan and internal growth opportunities
• 23 days of paid vacation + 3 extra days
• Access to MSXI Bazaar shopping portal

Salary: €35,000 - €45,000 per annum, depending on experience

About Us:
MSX International Inc. is a global leader in the mobility industry, partnering with almost every car manufacturer worldwide. With over 5,000 employees across 80 countries, we offer a unique opportunity to develop your skills and advance your career in a fast-paced, innovative environment.



  • Madrid, Madrid, España Wintalent Executive Search A tiempo completo

    We are seeking a highly skilled Customer Service Team Leader to join our team at Wintalent Executive Search. Located in the Tarragona area, our client is a multinational company looking for an exceptional individual to lead their customer service team.Job SummaryThe ideal candidate will have a strong background in customer service and team leadership, with...


  • Madrid, Madrid, España Msx International Inc. A tiempo completo

    Job OverviewWe are seeking a highly skilled Customer Service Team Leader to join our team in Madrid or Barcelona. As a Team Leader, you will be responsible for guiding and supporting a team of customer service agents, ensuring they deliver exceptional support to our clients.About the RoleAs a Customer Service Team Leader, your key responsibilities will...


  • Madrid, Madrid, España KONE A tiempo completo

    As a key member of our team at KONE, we are seeking an experienced Customer Service Team Leader to join our ranks.The successful candidate will be responsible for managing, evaluating, developing and leading our Customer Service teams in Italy, Spain, Portugal and Andorra to ensure the effective implementation and execution of our customer service and...


  • Madrid, Madrid, España Msx International Inc. A tiempo completo

    Job Title: Customer Service Team LeaderAbout MSX International Inc.Making a difference in the automotive sector, we empower Movers and Makers to thrive. With over 5,000 employees across 80 countries, our industry-leading expertise spans various areas.

  • Ostomy Care Team Leader

    hace 4 semanas


    Madrid, Madrid, España Hollister Incorporated A tiempo completo

    We are seeking a highly skilled Ostomy Care Team Leader to join our team in Madrid. As the leader of the Customer Service, Distribution & Customer Logistics Spanish team, you will be responsible for supervising customer requests, offers and tenders, stock management, relations to distribution partner company and customer data collection.About Hollister...


  • Madrid, Madrid, España Msx International Inc. A tiempo completo

    **Job Overview**At Msx International Inc., we are seeking a seasoned Customer Service Team Leader and Operations Manager to join our team in Madrid or Barcelona. This is an exciting opportunity for an experienced professional to lead a team of customer service agents and drive business growth.**Job Description**Supervise and support a team of customer...


  • Madrid, Madrid, España Msx International Inc. A tiempo completo

    Job Summary: We are seeking an experienced Customer Service Team Leader to lead a team of agents in delivering exceptional customer support and meeting key performance metrics.About Us: Msx International Inc. is a global company with over 5,000 employees based in more than 80 countries. Our teams provide industry-leading expertise in the automotive sector,...


  • Madrid, Madrid, España American Express Services Europe Limited A tiempo completo

    About the RoleThe ideal candidate will lead a team of Customer Care Professionals to deliver exceptional service to American Express Merchants in France. This includes meeting and exceeding customer expectations, understanding and anticipating their needs, and proactively suggesting opportunities for improving customer service. The successful candidate will...


  • Madrid, Madrid, España Nutreco A tiempo completo

    **Overview:**Nutreco, a leading global leader in animal nutrition and fish feed, is seeking an experienced Customer Service Team Leader to join our team. As a key member of our customer-facing department, you will play a crucial role in ensuring exceptional customer satisfaction and driving business growth.**Job Description:**We are looking for a skilled and...


  • Madrid, Madrid, España Merck A tiempo completo

    About the RoleAs a Customer Service Team Manager at Merck, you will play a crucial role in ensuring timely, accurate and compliant processing of customer interactions, queries, inbound and outbound calls, emails, chats, claims and returns. Your primary responsibilities will include managing a team of Customer Service Analysts, coordinating daily process...


  • Madrid, Madrid, España Merck A tiempo completo

    **Job Title:** Customer Service Operations Manager**About the Role:Manage a team of customer service analysts responsible for timely, accurate and compliant processing of customer interactions, queries, inbound and outbound calls, emails, chats, claims and returns.Coordinate proactive and reactive communication with stakeholders, aligning both internal and...


  • Madrid, Madrid, España Alfa Laval A tiempo completo

    About the RoleThe Service Center, Continuous Improvement Team Leader is responsible for ensuring a strong culture of safety & quality and continuous improvement within the team. This role will lead new improvement projects, striving for excellence in customer service and managing and developing the team's capabilities to support the overall After-Sales...


  • Madrid, Madrid, España Victorian Plumbing A tiempo completo

    Customer Service Team Lead RoleVictorian Plumbing is committed to providing exceptional customer service, and we're looking for a talented Customer Service Team Lead to join our team. As a key member of our customer service function, you'll play a vital role in ensuring our customers receive the best possible service. Your primary responsibility will be to...


  • Madrid, Madrid, España Viking A tiempo completo

    Viking is a leading provider of travel assistance services for insurance customers. As a Finnish speaking Team Leader, you will be responsible for managing teams in Torrevieja and overseeing the delivery of high-quality services to our customers. Our team assists customers who suffer from incidents, illnesses, or injuries while traveling abroad, offering...


  • Madrid, Madrid, España Msx International Inc. A tiempo completo

    Job DescriptionAt Msx International Inc., we seek an exceptional Customer Service Team Lead to join our team in Madrid or Barcelona. This full-time indefinite contract offers a 40-hour workweek, Monday through Friday.About the RoleAs a key member of our team, you will guide and support a group of customer service agents, ensuring they meet project...


  • Madrid, Madrid, España Msx International Inc. A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Global Automotive Customer Service Team Lead to join our team in Madrid or Barcelona. This is a full-time, indefinite contract position that offers a competitive salary of 30,000€ per year, along with additional benefits.


  • Madrid, Madrid, España Gigroup A tiempo completo

    About Our TeamWe are part of Gi Group, a leading logistics company with operations in 190 countries worldwide. Our team provides international delivery solutions to companies around the globe.Job SummaryWe are seeking a skilled Customer Service Representative to join our team in Madrid. As a Customer Service Representative, you will be responsible for...


  • Madrid, Madrid, España Msx International Inc. A tiempo completo

    Descrizione del ruolo: Il Customer Service Team Leader è responsabile della supervisione delle operazioni quotidiane del team del servizio clienti. Il Team Leader garantisce che il team aderisca alle linee guida del progetto, fornisca un'assistenza clienti eccezionale e soddisfi le metriche chiave delle prestazioni.


  • Madrid, Madrid, España Cross Border Talents A tiempo completo

    Customer Service Advisor WantedWe are seeking a dedicated and enthusiastic customer service professional to join our team. As a German-speaking customer service advisor, you will be responsible for providing exceptional support to our clients via various communication channels.About Us:At Cross Border Talents, we pride ourselves on delivering top-notch...


  • Madrid, Madrid, España Msx International Inc. A tiempo completo

    About the Role:MSX International Inc. is seeking a seasoned Customer Service Team Leader to join our team in Madrid or Barcelona. As a key member of our global mobility team, you will be responsible for guiding and supporting a team of customer service agents to deliver exceptional support and meet key performance metrics.Duties and Responsibilities:As a...