Senior Customer Service Team Leader
hace 13 horas
**Job Summary:**
We are seeking an experienced Senior Customer Service Team Leader to lead our Spanish-speaking team in Madrid or Barcelona. As a key member of our MSX International team, you will be responsible for guiding and supporting a team of agents to deliver exceptional customer support and meet key performance metrics.
**About the Role:**
The Senior Customer Service Team Leader will oversee a team of agents, providing ongoing support, motivation, and mentorship to ensure they meet performance targets. You will create comprehensive manuals and document procedures, provide training to new hires and existing team members, track and analyze team performance metrics, and compile data to generate reports on team performance.
**Requirements:**
To be successful in this role, you must have an excellent command of English and be bilingual and/or native in Spanish and Portuguese. You should have experience working in Customer Service or Customer Support as a Supervisor or Team Leader for at least 1 year. Additionally, you should possess excellent oral and written communication skills, leadership skills with a focus on team development and achieving results, and the ability to interact at the executive level and within multi-disciplinary, multi-cultural teams. Proficiency in MS Office365 applications, particularly PowerPoint and Excel, is also required.
**What We Offer:**
As a Senior Customer Service Team Leader at MSX International, you can expect a full-time indefinite contract with 40 hours per week, Monday – Friday. You will be part of a great team of professionals in an internationally consolidated company and acquire a global vision of the automotive sector. Our benefits include 23 days of vacation + 3 extra days, an internal training plan, and access to our shopping portal exclusive for employees (MSX Bazaar).
**About Us:**
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans Consumer Engagement, Parts, Accessories & Service Performance, Actionable Insights, Diagnostics & Repair Enhancement, Warranty and Repair Efficiency, Technical Information, Learning Solutions, Sales Performance, and Building trust since 1931. Our proven track record means we now partner with almost every car manufacturer on the market. The MSXI Purpose is to empower Movers and Makers to thrive in our ever-changing world, and our Vision is to be clients' first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.
**Salary Estimate:** €45,000 - €60,000 per annum, depending on experience.
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