Team Leadership Role in Customer Support

hace 2 semanas


Madrid, Madrid, España Msx International Inc. A tiempo completo

Job Summary:

We are seeking a highly skilled Team Leadership Role in Customer Support to join our team at MSX International Inc. As a Team Leader, you will be responsible for leading a team of customer support agents to deliver exceptional customer service and drive business results.

Duties and Responsibilities:

  1. Lead a team of customer support agents to achieve sales and service targets
  2. Develop and implement strategies to improve customer satisfaction and retention
  3. Collaborate with cross-functional teams to drive business growth and profitability
  4. Analyze customer feedback and sentiment to identify areas for improvement

Requirements:

  • Minimum 1 year experience in a leadership role in customer service or a related field
  • Excellent communication and interpersonal skills
  • Proven track record of delivering business results and improving customer satisfaction

Benefits:

  • A competitive salary of $65,000 - $85,000 per annum
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • Opportunities for professional growth and development


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