Team Leadership Role in Customer Support
hace 2 semanas
Job Summary:
We are seeking a highly skilled Team Leadership Role in Customer Support to join our team at MSX International Inc. As a Team Leader, you will be responsible for leading a team of customer support agents to deliver exceptional customer service and drive business results.
Duties and Responsibilities:
- Lead a team of customer support agents to achieve sales and service targets
- Develop and implement strategies to improve customer satisfaction and retention
- Collaborate with cross-functional teams to drive business growth and profitability
- Analyze customer feedback and sentiment to identify areas for improvement
Requirements:
- Minimum 1 year experience in a leadership role in customer service or a related field
- Excellent communication and interpersonal skills
- Proven track record of delivering business results and improving customer satisfaction
Benefits:
- A competitive salary of $65,000 - $85,000 per annum
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off
- Opportunities for professional growth and development
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