Customer Service Representative

hace 16 horas

Madrid, Madrid, España Boston Scientific A tiempo completo

**About the Job**

At Boston Scientific, we are seeking a skilled Customer Service Representative to join our team in Madrid. As a key member of our customer service department, you will play a crucial role in delivering exceptional support to our clients.

Job Summary:

We are looking for a highly organized and detail-oriented individual with excellent communication skills to handle incoming calls, emails, and orders. You will be responsible for providing prompt, professional, and responsive support to our customers, resolving disputes efficiently, and contributing to ongoing improvements in customer service operations.

About the Role:

This is a hybrid working schedule role, with 3 days/week in the office and 2 days/week working from home. You will report to the Customer Service Supervisor and work closely with the central order processing team.

Key Responsibilities:

  • Handle incoming calls and provide professional, friendly support to clients.
  • Respond promptly to customer inquiries, including order details, delivery status, and return requests.
  • Manage and oversee the Esker platform and EDI portals.
  • Process specialized orders not handled by the standard order processing team.
  • Support the central order processing team with any questions or issues.
  • Resolve customer disputes efficiently and fairly.
  • Contribute to ongoing improvements in customer service operations by following established procedures.
  • Ensure a high level of customer satisfaction by delivering prompt, professional, and responsive support.
  • Foster positive customer relationships by addressing concerns effectively.

Requirements:

  • At least 3 years of experience in a similar customer service role, ideally within the medtech industry.
  • Excellent verbal and written communication skills.
  • Strong phone handling skills and a customer-focused approach.
  • Proficient with SAP, Esker, Salesforce/Service Cloud, and general computer applications.
  • Experience with e-commerce systems, preferably in the medtech or Healthcare industry.
  • Comfortable communicating in Spanish and English, both spoken and written.
  • Strong commitment to customer service and client satisfaction.
  • Excellent interpersonal and communication skills, especially over the phone.
  • A team player who enjoys collaborating with others.
  • Quick learner and able to understand new procedures.
  • Highly organized, reliable, and detail-oriented.
  • Adaptable and open to change, with a proactive mindset.
  • Able to take initiative and solve problems effectively.
  • Versatile and able to work independently on various tasks and tools.

What We Offer:

  • Defined-term contract (12 months).
  • Attractive salary: €45,000 - €55,000 per year, depending on experience.
  • Hybrid working schedule.
  • Working within an international, proactive, and innovative environment.
  • Upskilling in a challenging but healthy competition atmosphere.
  • Mentoring and a company investing in the professional and personal development of its people.
  • Company with a purposeful mission.

  • Customer Service Representative

    hace 2 días

    Madrid, Madrid, España Domestic & General Service GmbH A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Service Representative (Dutch Speaking) to join our Benelux team. In this role, you will be responsible for providing exceptional customer service, managing customer interactions, and ensuring compliance with regulatory guidelines.Key Responsibilities:Registration of clients' appliances, details, and...

  • Customer Service Representative

    hace 1 semana

    Madrid, Madrid, España Adaptive Teams A tiempo completo

    About the RoleWe are seeking a skilled Customer Service Representative to join our team. As a key member of our remote team, you will be responsible for delivering exceptional customer service to our clients.

  • Customer Service Representative

    hace 15 horas

    Madrid, Madrid, España AmerisourceBergen A tiempo completo

    Job Title: Customer Service RepresentativeEstimated Salary: $45,000 - $65,000 per yearWe are seeking a highly skilled Customer Service Representative to join our team in Madrid, Spain. The ideal candidate will have excellent communication and interpersonal skills, as well as the ability to work independently and as part of a team.About the Role:Provide...

  • Customer Service Representative

    hace 4 semanas

    Madrid, Madrid, España Recruit4Work A tiempo completo

    Customer Service RepresentativeAbout the Role: We are seeking a highly skilled Customer Service Representative to join our team at Recruit4Work. As a Customer Service Representative, you will be responsible for providing top-notch support to our customers, addressing both technical and administrative inquiries through various channels.Key...

  • Dutch Speaking Customer Service Representative

    hace 15 horas

    Madrid, Madrid, España Digital Customer Care Company Bv A tiempo completo

    We are seeking a skilled and experienced Dutch speaking customer service representative to join our team at Digital Customer Care Company Bv. This is a remote-only position that offers the opportunity to work from anywhere in the world.Salary: 10-15 euros gross per hour, depending on experienceJob DescriptionAs a customer service representative, you will be...

  • Customer Service Representative

    hace 16 horas

    Madrid, Madrid, España Auctane Careers A tiempo completo

    Auctane Careers is seeking a Customer Service Representative to join our team in Madrid, Spain. This role will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Respond to customer inquiries via phone, email, and chatResolve customer complaints in a timely and professional...

  • Customer Service Representative

    hace 4 semanas

    Madrid, Madrid, España White Stuff A tiempo completo

    Job SummaryWhite Stuff is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers via the telephone and digital channels.Key ResponsibilitiesCommunicate effectively with customers to resolve their queries and...

  • Customer Service Representative

    hace 1 mes

    Madrid, Madrid, España Msx International A tiempo completo

    About the RoleAs a Customer Service Representative at Msx International, you will be the primary point of contact for OEM vehicle owners, addressing and resolving their requests related to their vehicles. You will represent the OEM in interactions with customers, ensuring prompt and effective resolution of requests while maintaining high standards of...

  • Customer Service Representative

    hace 4 semanas

    Madrid, Madrid, España The Business Tree A tiempo completo

    Overview">The Business Tree is a forward-thinking company dedicated to providing exceptional customer service solutions for various industries, including healthcare and retail. Our commitment to flexibility, independence, and professional growth makes us an ideal choice for self-driven individuals seeking a work-from-home position.Job DescriptionAs a Remote...

  • Customer Service Representative Leader

    hace 3 días

    Madrid, Madrid, España Abbott A tiempo completo

    About the JobWe are seeking a skilled Customer Service Representative to join our team in Madrid, Spain. This role will provide internal and external customers with exceptional service in terms of order processing, pricing inquiries, and customer complaints.

  • Customer Service Representative

    hace 2 días

    Madrid, Madrid, España Navy Exchange Service Command A tiempo completo

    Job Summary: As a Customer Service Representative - Sales Associate, you will play a vital role in providing exceptional customer service and sales support to our customers. You will be responsible for selling general merchandise to customers while exercising professional selling techniques and working as part of a sales team to provide service that...

  • Customer Service Representative

    hace 16 horas

    Madrid, Madrid, España Inpost España A tiempo completo

    Job OverviewInPost España is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role will play a crucial part in ensuring the smooth delivery of packages and providing top-notch service to our customers.

  • Customer Service Representative

    hace 4 semanas

    Madrid, Madrid, España Iata Consulting A tiempo completo

    About IATA ConsultingWe are a team of passionate professionals dedicated to providing exceptional customer service and support. Our team is responsible for handling all front-line customer service activities for IATA's Customer Service Center based in Madrid.Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our...

  • Customer Service Representative

    hace 4 semanas

    Madrid, Madrid, España David Kennedy Recruitment A tiempo completo

    Highly skilled Customer Service Representatives are sought after by David Kennedy Recruitment to fill a full-time position at a BPO with excellent employee satisfaction ratings in Slovenia. This German-speaking role offers a remote work opportunity.About the RoleThis is an exciting chance to deliver exceptional customer service as a Customer Service...

  • Italian Market Customer Service Representative

    hace 15 horas

    Madrid, Madrid, España Tbwa ChiatDay Inc A tiempo completo

    Customer Service Representative Job DescriptionWe are seeking an experienced customer service representative to join our team in Madrid. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients through various channels, including live chats, phone calls, and...

  • Commercial Representative

    hace 15 horas

    Madrid, Madrid, España Domestic & General Service Gmbh A tiempo completo

    Job Summary:We are seeking a highly skilled and motivated Commercial Representative to join our team in France. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and driving sales growth through targeted outreach efforts.Key Responsibilities:Answer inbound calls from customers in French,...

  • Customer Service Representative

    hace 2 semanas

    Madrid, Madrid, España Salve Consulting A tiempo completo

    About Salve ConsultingWe are a dynamic and creative company looking for an enthusiastic and customer-focused individual to join our team as a Customer Service Representative.Job Description:OverviewAs a Customer Service Representative, you will be responsible for ensuring excellent customer satisfaction by providing effective solutions and assistance through...

  • Customer Service Representative

    hace 4 semanas

    Madrid, Madrid, España Msx International A tiempo completo

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at MSX International. As a key member of our customer support team, you will play a vital role in delivering exceptional service to our clients and ensuring their satisfaction with our products and services.About the Role:Handle driver...

  • Dedicated Customer Service Representative

    hace 1 mes

    Madrid, Madrid, España Teleperformance A tiempo completo

    Teleperformance, a leading global provider of customer experience solutions, is seeking an experienced Dedicated Customer Service Representative to join our team. This role offers a unique opportunity to work with a dynamic and international environment, providing exceptional customer service to clients across the globe.As a Dedicated Customer Service...

  • Customer Service Representative Specialist

    hace 4 semanas

    Madrid, Madrid, España Elite Staffing Network LLC A tiempo completo

    Job OverviewWe are seeking a skilled Customer Service Representative to join our team at Elite Staffing Network LLC. This is a remote opportunity that offers a competitive salary and benefits package.