Service Desk Team Manager
hace 2 semanas
- Lead and manage the Service Desk team to ensure excellent customer service and technical support.
- Oversee the development and implementation of processes and procedures to improve service delivery and reduce incident resolution times.
- Collaborate with cross-functional teams to resolve complex technical issues and improve overall IT service quality.
- Develop and maintain a high-performing team through coaching, training, and performance management.
- Significant experience in IT service management, preferably in a leadership or team management role.
- Proven track record of process improvement and technical expertise in incident and problem management.
- Excellent communication and interpersonal skills, with the ability to lead and motivate a team.
- Strong analytical and problem-solving skills, with the ability to prioritize and manage multiple tasks.
- A dynamic and innovative work environment with opportunities for growth and development.
- A competitive compensation package, including private health insurance and a generous pension scheme.
- A hybrid working model with flexible hours and remote work options.
- Ongoing training and development opportunities to enhance your skills and knowledge.
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Service Desk Team Manager
hace 3 semanas
Madrid, Madrid, España The Workshop A tiempo completoService Desk Team ManagerAt The Workshop, we are seeking a skilled Service Desk Team Manager to join our team. As a key member of our IT department, you will be responsible for leading our Service Desk team and ensuring they have the necessary capabilities to provide exceptional support to our customers.Your Key Responsibilities:Lead and manage the Service...
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Service Desk Team Manager
hace 4 semanas
Madrid, Madrid, España The Workshop A tiempo completoAbout The WorkshopWe are a tech company that develops intuitive software for the online gaming industry. Our motto is to move Fearlessly Forward together. Cooperative innovation is at the center of everything we do – from our games, new products and technologies, to how we collaborate and share inspiration with one another.About the RoleWe are seeking a...
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Service Desk Team Lead
hace 4 semanas
Madrid, Madrid, España The Workshop A tiempo completoAbout the RoleWe are seeking a highly skilled Service Desk Team Manager to join our team at The Workshop. As a key member of our IT department, you will be responsible for leading and managing our Service Desk team, ensuring that they have the necessary skills and knowledge to provide exceptional support to our customers.Key ResponsibilitiesManage and lead...
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Service Desk Team Lead
hace 4 semanas
Madrid, Madrid, España The Workshop A tiempo completoJob Summary We are seeking a highly skilled Service Desk Team Manager to join our team at The Workshop. As a Service Desk Team Manager, you will be responsible for leading a team of technical staff to provide exceptional customer service and support to our users. Key Responsibilities Manage and lead the Service Desk team, overseeing rostering, staffing...
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Service Desk Team Lead
hace 4 semanas
Madrid, Madrid, España The Workshop A tiempo completoAbout the RoleWe are seeking a highly skilled Service Desk Team Manager to join our team at The Workshop. As a key member of our IT department, you will be responsible for leading and managing our Service Desk team, ensuring that they have the necessary skills and knowledge to provide exceptional support to our customers.Key ResponsibilitiesManage and lead...
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Service Desk Team Lead
hace 4 semanas
Madrid, Madrid, España The Workshop A tiempo completoJob SummaryWe are seeking a highly skilled Service Desk Team Lead to join our team at The Workshop. As a key member of our technical support team, you will be responsible for managing and leading a team of service desk technicians, ensuring they have the necessary skills and knowledge to provide exceptional support to our customers.Key ResponsibilitiesManage...
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Aplicar En 3 Minutos: Service Manager
hace 2 semanas
Madrid, Madrid, España Wohn-Service-Team A tiempo completoService Manager Job SummaryThe Service Manager will be responsible for the overall service delivery of Serco's Work Areas in the Science Operations Activity Domain (S-SCO).The Service Manager will maintain the Service Management Plan and management deliverables, in accordance with ESA Frame Contract 2 (EFC2) SCO Management Requirements Document (MARD),...
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IT Service Desk Analyst
hace 4 semanas
Madrid, Madrid, España The Cigna Group A tiempo completoAbout CignaCigna, a leading global health insurer, is a dynamic and innovative company that is going through an exciting period of expansion. We are currently working towards a multi-year effort to implement a consistent digital strategy for the international markets.About the roleWe are seeking an experienced IT Service Analyst to join our Technology,...
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IT Service Desk Specialist
hace 4 semanas
Madrid, Madrid, España The Cigna Group A tiempo completoAbout CignaCigna is a global health insurance company that aims to improve lives through innovative healthcare solutions. With a presence in over 30 countries, we strive to make healthcare more accessible and affordable for millions of people worldwide.Our International division is currently undergoing a significant transformation, driven by a multi-year...
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Global Service Desk Analyst
hace 4 semanas
Madrid, Madrid, España Ipc Systems A tiempo completoJob Summary:We are seeking a skilled Service Desk Analyst to join our team at Ipc Systems. As a Service Desk Analyst, you will be responsible for providing first-line technical support to our clients via various communication channels.Key Responsibilities:Provide first-line diagnostics and Tier 1 troubleshooting technical support to clients.Open and manage...
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Digital Service Desk Specialist
hace 4 semanas
Madrid, Madrid, España Atos Se A tiempo completoJob SummaryWe are seeking a skilled Digital Service Desk Specialist to join our team at Atos. As a key member of our service desk, you will provide technical support and assistance to our clients, ensuring their digital needs are met with reliability and responsiveness.Key ResponsibilitiesProvide technical support and assistance to clients via phone, remote,...
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Madrid, Madrid, España The Workshop A tiempo completoAbout The WorkshopWe are a pioneering company in the gaming platform, betting, fintech, and software solutions industry. Our cross-functional teams create cutting-edge online gaming platforms and sports and fintech betting solutions that reach hundreds of thousands of users daily, driven by our motto "Fearlessly Forward". We are passionate about innovation...
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Service Desk Analyst
hace 4 semanas
Madrid, Madrid, España Ipc Systems A tiempo completoJob Summary:IPC Systems is seeking a highly skilled Service Desk Analyst to join our Global Service Operations team. As a Service Desk Analyst, you will be responsible for providing first-line technical support to our clients via various communication channels, including telephone, email, and web.Key Responsibilities:Provide first-line diagnostics and Tier 1...
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Technical Team Lead
hace 15 horas
Madrid, Madrid, España Tasq Staffing Solutions A tiempo completoAbout the RoleWe are seeking an experienced Technical Team Lead to manage a team of technical executives in our service desk operations. The successful candidate will be responsible for supervising the day-to-day delivery and performance of the team, motivating, mentoring, coaching, and grooming team members. They will also ensure process compliance, meet...
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Service Desk Analyst
hace 4 semanas
Madrid, Madrid, España Ipc Systems A tiempo completoJob SummaryWe are seeking a highly skilled Service Desk Analyst to join our team at Ipc Systems. As a Service Desk Analyst, you will be responsible for providing first-line technical support to our clients via various communication channels.Key ResponsibilitiesProvide first-line diagnostics and troubleshooting technical support to clients via telephone,...
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Service Desk Support Specialist
hace 4 semanas
Madrid, Madrid, España Ipc Systems A tiempo completoJob SummaryWe are seeking a highly skilled Service Desk Support Specialist to join our Global Service Operations team at Ipc Systems. As a key member of our team, you will be responsible for providing exceptional technical support to our clients via various communication channels.Key ResponsibilitiesProvide first-line diagnostics and troubleshooting...
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Service Desk Analyst
hace 4 semanas
Madrid, Madrid, España Ipc Systems A tiempo completoJob Summary:As a Service Desk Analyst at Ipc Systems, you will be responsible for providing first-line diagnostics and Tier 1 troubleshooting technical support to our clients via various communication channels. Your primary goal will be to ensure timely fault resolution and escalate incidents to first-level escalation following our defined escalation...
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Service Desk Support Specialist
hace 4 semanas
Madrid, Madrid, España Ipc Systems A tiempo completoJob Summary:We are seeking a highly skilled Service Desk Support Specialist to join our Global Service Operations team at IPC Systems. As a Service Desk Support Specialist, you will be responsible for providing first-line technical support to our clients via various communication channels, including telephone, email, and web.Key Responsibilities:Provide...
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IT Service Desk Specialist
hace 3 semanas
Madrid, Madrid, España The Cigna Group A tiempo completoAbout CignaCigna is a global health insurer that is going through an exciting period of expansion. Our International division is working towards a multi-year effort to implement a consistent digital strategy for international markets.About the RoleWe are seeking an experienced IT Service Analyst to join our Technology, Engineering & Operations group in our...
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Service Desk Coordinator
hace 1 mes
Madrid, Madrid, España Brambles A tiempo completoJob Title: Service Desk CoordinatorCHEP, a leading global supply chain solutions provider, is seeking a highly skilled Service Desk Coordinator to join our team. As a key member of our operations team, you will play a critical role in ensuring the smooth operation of our business processes.Key Responsibilities:Maintain accurate and up-to-date Salesforce...