Service Desk Team Manager

hace 2 semanas


Madrid, Madrid, España The Workshop A tiempo completo
Key Responsibilities
  • Lead and manage the Service Desk team to ensure excellent customer service and technical support.
  • Oversee the development and implementation of processes and procedures to improve service delivery and reduce incident resolution times.
  • Collaborate with cross-functional teams to resolve complex technical issues and improve overall IT service quality.
  • Develop and maintain a high-performing team through coaching, training, and performance management.
Requirements
  • Significant experience in IT service management, preferably in a leadership or team management role.
  • Proven track record of process improvement and technical expertise in incident and problem management.
  • Excellent communication and interpersonal skills, with the ability to lead and motivate a team.
  • Strong analytical and problem-solving skills, with the ability to prioritize and manage multiple tasks.
What We Offer
  • A dynamic and innovative work environment with opportunities for growth and development.
  • A competitive compensation package, including private health insurance and a generous pension scheme.
  • A hybrid working model with flexible hours and remote work options.
  • Ongoing training and development opportunities to enhance your skills and knowledge.

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