Digital Operations Manager, Global Content Publishing
hace 3 días
We are seeking a highly experienced Digital Operations Manager to lead our Global Content Publishing team. As a key member of the Prime Video Global Operations team, you will be responsible for overseeing asset deliveries, system processing and assembly, and on-time, defect-free content publishing to Prime Video's global audience.
About the RoleThis is an exciting opportunity to join a fast-paced, growth business available in over 240 countries and territories worldwide. The successful candidate will have a proven track record of directly managing front-line managers and leading large teams (40-50 members). You will be responsible for delivering business goals related to content publishing, quality, and data labelling, as well as defining operational metrics and establishing processes for measuring and tracking performance.
Key Responsibilities- Manage a 40-50 member team, including 3+ front-line team managers, to deliver on business goals related to content publishing, quality, and data labelling.
- Define appropriate operational metrics aligned with business goals and establish processes for measuring, tracking, and driving continuous improvement.
- Track key metrics continuously, identify risks and gaps, and efficiently manage resources.
- Identify and evaluate areas of opportunity against business requirements.
- Analyse defects and develop programs that fix root causes, escalating when required.
- Review Standard Operating Procedures (SOP), processes, and tools to recommend changes that have a positive impact on quality measures.
The Prime Video Global Operations team partners with various stakeholders across Prime Video to oversee asset deliveries, system processing and assembly, and on-time, defect-free content publishing to Prime Video's global audience. We obsess over ensuring that every search, discovery, and playback interaction with Prime Video is device agnostic, defect-free, and results in a high engagement experience for customers.
Requirements- Experience of directly managing 2+ front-line managers.
- Experience of managing a 40+ member team.
- Experience in analysing data and best practices to assess performance drivers.
- Experience in influencing both external and internal stakeholders.
- Fluent in English, both verbal and written.
- Certified or trained in Lean Six Sigma methodology.
- Experience and proficiency in Post house/Studios industry in the content publishing or quality management domain.
- Experience and understanding of digital media and/or digital video supply chain.
- Experience in data analysis, either through professional experience or education.
- Experience in content publishing, quality, and data labelling.
Salary: €80,000 - €110,000 per annum, depending on experience.
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