Digital Content Operations Manager

hace 1 mes


Madrid, Madrid, España Amazon Digital Spain S.L.U. A tiempo completo
About the Role

We are seeking a highly skilled Team Manager Operations to join our Prime Video Global Operations team. As a key member of our organization, you will be responsible for supervising a team of digital content associates and managing defined problems by delegating tasks, identifying roadblocks, and recommending trade-offs.

Key Responsibilities
  • Manage a team of 10-15 on tasks related to content publishing, quality, or data labelling
  • Partner with internal and external teams to execute business goals
  • Guide and own Standard Operating Procedures (SOP) and share best practices across all teams
  • Plan and commit to deliverables by managing the team resources and infrastructure, queue, shifts, cross-training, and time off
  • Provide support for the optimization of various operations, team productivity, customer experience, and workforce metrics
  • Perform root cause analysis and create documentation to reflect the identified gaps, problem, root cause, and solutions
  • Initiate and lead process improvement projects, present solutions, and implement them to relevant operational areas
  • Evaluate existing team members and hire new ones while applying the Amazon hiring bar
About the Team

The Prime Video Global Operations team partners with a wide range of stakeholders across Prime Video to oversee asset deliveries, system processing, and assembly, and on-time, defect-free, and complete content publishing to Prime Video's global audience. We obsess over ensuring that every search, discovery, and playback interaction with Prime Video is device-agnostic, defect-free, and results in a high engagement experience for customers.

Basic Qualifications
  • Experience of directly managing a 10+ member team
  • Experience using Microsoft office tools including Word, Excel, PowerPoint, and Outlook
  • Experience in influencing both external and internal stakeholders
  • Experience in analysing data and best practices to assess performance drivers
Preferred Qualifications
  • Certified or trained in Lean Six Sigma methodology
  • Experience in Post house/Studios industry in the content publishing or quality management domain
  • Experience and understanding of digital media and/or digital video supply chain
  • Experience in data analysis, either through professional experience or education
  • Experience in content publishing, quality, and data labelling


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