Digital Content Operations Manager
hace 1 mes
We are seeking a highly skilled Team Manager Operations to join our Prime Video Global Operations team. As a key member of our organization, you will be responsible for supervising a team of digital content associates and managing defined problems by delegating tasks, identifying roadblocks, and recommending trade-offs.
Key Responsibilities- Manage a team of 10-15 on tasks related to content publishing, quality, or data labelling
- Partner with internal and external teams to execute business goals
- Guide and own Standard Operating Procedures (SOP) and share best practices across all teams
- Plan and commit to deliverables by managing the team resources and infrastructure, queue, shifts, cross-training, and time off
- Provide support for the optimization of various operations, team productivity, customer experience, and workforce metrics
- Perform root cause analysis and create documentation to reflect the identified gaps, problem, root cause, and solutions
- Initiate and lead process improvement projects, present solutions, and implement them to relevant operational areas
- Evaluate existing team members and hire new ones while applying the Amazon hiring bar
The Prime Video Global Operations team partners with a wide range of stakeholders across Prime Video to oversee asset deliveries, system processing, and assembly, and on-time, defect-free, and complete content publishing to Prime Video's global audience. We obsess over ensuring that every search, discovery, and playback interaction with Prime Video is device-agnostic, defect-free, and results in a high engagement experience for customers.
Basic Qualifications- Experience of directly managing a 10+ member team
- Experience using Microsoft office tools including Word, Excel, PowerPoint, and Outlook
- Experience in influencing both external and internal stakeholders
- Experience in analysing data and best practices to assess performance drivers
- Certified or trained in Lean Six Sigma methodology
- Experience in Post house/Studios industry in the content publishing or quality management domain
- Experience and understanding of digital media and/or digital video supply chain
- Experience in data analysis, either through professional experience or education
- Experience in content publishing, quality, and data labelling
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