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Group Manager Operations Prime Video
hace 1 mes
Join Amazon Digital Spain S.L.U. as a Group Manager Operations Prime Video and be part of a dynamic team that is shaping the future of entertainment.
About the RoleWe are seeking an experienced Group Manager Operations Prime Video to lead our team in delivering high-quality content to our global audience. As a key member of our Prime Video Global Operations team, you will be responsible for managing a team of digital content associates and front-line team managers, ensuring the smooth operation of our content publishing processes.
Key Responsibilities- Manage a team of 40-50 members, including 3+ front-line team managers, to deliver on business goals related to content publishing, quality, and data labelling.
- Define operational metrics aligned with business goals and establish processes for measuring, tracking, and driving continuous improvement.
- Track key metrics continuously, identify risks and gaps, and efficiently manage resources.
- Identify and evaluate areas of opportunity against business requirements.
- Analyse defects and develop programs to fix root causes, escalating when required.
- Review Standard Operating Procedures (SOP), processes, and tools to recommend changes that have a positive impact on quality measures.
- Provide regular coaching and feedback to direct reports to help them develop functional and leadership capabilities.
The Prime Video Global Operations team partners with various stakeholders across Prime Video to oversee asset deliveries, system processing, and assembly, and on-time, defect-free, and complete content publishing to our global audience. We obsess over ensuring that every search, discovery, and playback interaction with Prime Video is device-agnostic, defect-free, and results in a high engagement experience for customers.
Requirements- Experience of directly managing 2+ front-line managers.
- Experience of managing a 40+ member team.
- Experience in analysing data and best practices to assess performance drivers.
- Experience in influencing both external and internal stakeholders.
- Experience using Microsoft Office tools, including Word, Excel, PowerPoint, and Outlook.
- Fluent in English, both verbal and written.
- Certified or trained in Lean Six Sigma methodology.
- Experience and proficiency in Post house/Studios industry in the content publishing or quality management domain.
- Experience and understanding of digital media and/or digital video supply chain.
- Experience in data analysis, either through professional experience or education.
- Experience in content publishing, quality, and data labelling.
