Global Operations Manager, Prime Video
hace 1 mes
We are seeking a highly skilled Global Operations Manager to join our Prime Video team. As a key member of our operations team, you will be responsible for overseeing the delivery of high-quality content to our global audience.
Key Responsibilities- Manage a team of digital content associates and front-line team managers to deliver on business goals related to content publishing, quality, and data labelling.
- Define operational metrics aligned with business goals and establish processes for measuring, tracking, and driving continuous improvement.
- Track key metrics continuously, identify risks and gaps, and efficiently manage resources.
- Identify and evaluate areas of opportunity against business requirements.
- Analyse defects and develop programs to fix root causes, escalating when required.
- Review Standard Operating Procedures (SOP), processes, and tools to recommend changes that have a positive impact on quality measures.
- Provide regular coaching and feedback to direct reports to help them develop functional and leadership capabilities.
The Prime Video Global Operations team partners with a wide range of stakeholders across Prime Video to oversee asset deliveries, system processing, and assembly, and on-time, defect-free, and complete content publishing to Prime Video's global audience.
We obsess over ensuring that every search, discovery, and playback interaction with Prime Video is device-agnostic, defect-free, and results in a high engagement experience for customers.
Requirements- Experience of directly managing 2+ front-line managers.
- Experience of managing a 40+ member team.
- Experience in analysing data and best practices to assess performance drivers.
- Experience in influencing both external and internal stakeholders.
- Experience using Microsoft Office tools, including Word, Excel, PowerPoint, and Outlook.
- Fluent in English, both verbal and written.
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