Cybersecurity Team Lead

hace 5 días


Madrid, Madrid, España Palo Alto Networks A tiempo completo

Company Overview: At Palo Alto Networks, our mission is to be the cybersecurity partner of choice. We aim to protect our digital way of life and create a safer world through innovation and disruption.

We are a company that values diversity, inclusivity, and collective success. Our employees are encouraged to bring their unique ideas and perspectives to shape the future of cybersecurity. Our culture prioritizes ongoing learning, collaboration, and respect for individuality.

Your Role: As a Cybersecurity Team Lead - Support Services, you will be responsible for leading a team of Senior Technical Support Engineers who deliver high-quality support services to our customers. Your key objectives include ensuring your team has the necessary resources and processes to succeed, driving long-term strategic projects to optimize support for our biggest customers, and providing mentorship and direction to your team members.

Key Responsibilities:

  • Lead daily operations of a team of Senior Technical Support Engineers.
  • Ensure engineers have resources and processes for successful performance.
  • Work on long-term strategic projects to optimize support for big customers.
  • Provide mentorship and direction to team members.
  • Directly provide technical and soft skills training and mentoring.

Requirements: To excel in this role, you must have at least 5 years of experience leading a Technical Support Engineers team or similar. You should also have a good understanding of multi-departmental dynamics and cross-functional collaboration to ensure great end-to-end customer experience. Additionally, you should be able to work independently and identify opportunities for continuous improvement and efficiency.

Salary Estimate: Based on industry standards and job requirements, the estimated salary range for this position is $120,000 - $180,000 per annum, depending on location and experience. This estimate may vary based on various factors such as cost of living, market conditions, and individual qualifications.

Benefits: As a valued member of our team, you can expect a comprehensive benefits package including health insurance, retirement savings plan, paid time off, and professional development opportunities. Our company prioritizes employee well-being and offers programs to support personal growth and development.

About Us: Palo Alto Networks is a leader in cybersecurity solutions. We empower organizations to defend against cyber threats and protect their digital assets. Our innovative products and services help businesses and governments around the world stay ahead of emerging threats and maintain their security posture.

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