Customer Support Team Lead

hace 3 semanas


Madrid, Madrid, España Infoblox A tiempo completo

About the Role

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We are seeking an experienced Customer Support Team Lead to oversee our Enterprise Solutions team in the EMEA region. As a key member of our support organization, you will be responsible for managing a team of technical account managers who provide dedicated support to our customers across APJ and EMEA time zones.

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Key Responsibilities:

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  • Manage the daily operational performance of the international TAM team">
  • Drive resolution of complex production issues, including escalation, delivery, and operational processes">
  • Hire, develop, and lead a team of TAM support engineers">
  • Manage business relationships between customers, the Infoblox team, and partners">
  • Collaborate with other organizations to improve customer satisfaction objectives">
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Requirements:

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  • 2+ years of experience managing technical support teams or technical account management teams">
  • 5+ years of hands-on technical support experience for a networking product is a plus; support experience of DNS/DHCP preferred">
  • Broad functional knowledge in all aspects of technical support management, including training and staff development, support planning, logistics, and process/policy improvement">
  • Experienced in managing complex customer relationships">
  • Outstanding written and verbal communication skills in English">
  • Knowledge of TCP/IP, SNMP, DNS/DHCP, routing/switching, Unix/Linux, and general end-to-end networking">
  • Degree in computer science, engineering, IT, or related field required">
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What We Offer:

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A competitive salary of $120,000 per year, along with a comprehensive benefits package, generous paid time off, and a holistic coverage of your health, wealth, and wellness. Our work environment prioritizes transparency, curiosity, respect, and having fun while delighting our customers.

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About Us:

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Infoblox is a leading provider of cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud, delivering network experiences that are inherently simple, scalable, and reliable. We've created a culture that embraces innovation, creativity, and continuous learning, where you can grow and develop your career as part of our supportive team.



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