Network Operations Team Lead

hace 3 semanas


Madrid, Madrid, España Infoblox A tiempo completo

**About Infoblox**

We are a leader in cloud-first networking and security services, empowering organizations to deliver network experiences that are inherently simple, scalable, and reliable for everyone.

As a global technology company, our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies.

We are seeking a seasoned professional to lead our international TAM team located in the EMEA region. Reporting to the senior manager of Technical Support based in the US, this role involves managing daily operational performance, driving resolution of complex production issues, and hiring, developing, and leading a team of TAM support engineers.

The ideal candidate will have 2+ years of experience managing technical support teams or technical account management teams and possess broad functional knowledge in all aspects of technical support management. They will require excellent written and verbal communication skills in English and be knowledgeable about TCP/IP, SNMP, DNS/DHCP, routing/switching, Unix/Linux, and general end-to-end networking.

**What We Offer**

$120,000 - $150,000 per year, depending on location and experience, plus benefits and opportunities for career growth.

**Responsibilities**

Manage the business relationship between customers, the Infoblox team, and partners.

Collaborate with other organizations such as Sales, PM, Engineering, QA, and IT to improve overall customer satisfaction objectives.

Seek and define improvements in areas of escalation management and processes.

Ensure that current escalation procedures are followed and help educate team members on that process.

**Requirements**

Bachelor's degree required, computer science, computer engineering, IT preferred.

5+ years of hands-on technical support experience for a networking product is a plus; support experience of DNS/DHCP preferred.


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