Technical Team Lead

hace 2 días


Madrid, Madrid, España Tasq Staffing Solutions A tiempo completo

About the Role

Tasq Staffing Solutions is seeking a highly experienced Technical Team Lead to oversee our service desk operations. This is an exciting opportunity for a seasoned professional to join our team and lead by example.

Job Summary

The successful candidate will be responsible for managing a team of technical executives, providing guidance and support to ensure the delivery of excellent customer service. Key objectives include supervising day-to-day operations, motivating team members, and ensuring process compliance.

Key Responsibilities

  • Manage a team of technical executives in service desk operations
  • Supervise day-to-day delivery and performance of the team
  • Motivate, mentor, coach, and groom team members
  • Ensure process & KM compliance along with meeting client and internal commitments
  • Own all customer escalations and complaints

Requirements

To be considered for this role, you should have:

  • 2-3 years' experience in a service desk role
  • 1 year minimum experience as a team leader
  • Amenable to work in shifting schedules
  • Able to start ASAP
  • General knowledge & skills: Knowledge of Customer care operations Experience in managing teams Able to coach, mentor, motivate, and interact with people Excellent verbal and written communications Strong decision-making and analytical ability Demonstrate patience, passion for problem-solving, ability to use knowledge bases, tools
  • Technical skills Minimum 2-3 yrs. experience in working in Service Desk/ Tech support process providing remote support for Laptops/Desktops/LAN Issues/Application support/Small Forms etc. Advance knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite Advance knowledge of T/S Small Forms (iOS, Android, Windows) Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions Intermediate knowledge of Network collaborations & VPN T/S Intermediate Networking knowledge Familiarity with RDC (Remote Desktop Connection)
  • Education and other requirements Minimum experience of 2-3 years with relevant experience in service desk Engineering Graduate/B.Sc. Computer Science/ or Graduate with any technical degree/diploma required ITIL trained/certification preferred A minimum of 1 year in the role of a Team lead Willingness to work in rotational shifts

Salary

The salary range for this position is PHP 45,000 - 60,000 per month, depending on experience.

Benefits

Tasq Staffing Solutions offers a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



  • Madrid, Madrid, España Palo Alto Networks A tiempo completo

    Job DescriptionPalo Alto Networks is a cybersecurity leader dedicated to protecting the digital way of life. We are seeking an experienced Technical Support Team Lead to join our team in this critical role.About the RoleThe Technical Support Team Lead will be responsible for leading a team of Senior Technical Support Engineers who deliver high-quality...


  • Madrid, Madrid, España Mygwork A tiempo completo

    Software Engineering Manager RoleAbout the RoleJoin a team that is building the world's first HD map at a multi-country scale. Our team uses multiple data sources, including satellite images, LIDAR, and panoramic images, to identify real-world road features and create a functional abstraction that car manufacturers can use for driving assistance software....

  • Technical Team Lead

    hace 4 semanas


    Madrid, Madrid, España Recruitment Room A tiempo completo

    Job Description:We're a cutting-edge fintech company revolutionizing the on-chain experience. As a Technical Team Lead - Web3 Engineering, you'll play a pivotal role in shaping our engineering team's growth and success.About the Role:You will be responsible for overseeing a distributed team of cross-functional engineers, establishing efficient processes, and...

  • Technical Lead

    hace 2 meses


    Madrid, Madrid, España Yoopies A tiempo completo

    **Job Description**We are seeking a skilled Technical Lead to join our team at {company}.As a Technical Lead, you will be responsible for leading a team of software developers and ensuring the successful delivery of projects.Some of the key responsibilities of this role include:Leading a team of software developers to design, develop, and test software...

  • Technical Lead

    hace 4 semanas


    Madrid, Madrid, España Thoughtworks Inc. A tiempo completo

    About the RoleWe are looking for a highly skilled Technical Lead to lead our development team at Thoughtworks Inc. The ideal candidate will have a strong technical background, excellent leadership skills, and the ability to motivate and guide a team of developers.You will be responsible for designing and implementing software solutions, leading code reviews,...


  • Madrid, Madrid, España Johnson Controls, Inc. A tiempo completo

    Job OverviewWe are seeking a highly skilled Technical Services Team Lead to manage our Special Hazards team in EMEA. As a key member of our organization, you will be responsible for leading a multi-skilled team to deliver exceptional technical support, training, and field services to our customers and internal stakeholders.About the RoleThis is an exciting...

  • Technical Team Lead

    hace 5 días


    Madrid, Madrid, España Certinia A tiempo completo

    **Company Overview**Certinia, formerly FinancialForce, delivers a cutting-edge Services-as-a-Business platform that empowers and connects all aspects of services operations. Our Professional Services Automation (PSA), Customer Success, and ERP solutions on Salesforce's cloud platform enable businesses to run connected services operations, deliver with...

  • IT Team Lead

    hace 4 semanas


    Madrid, Madrid, España The Workshop A tiempo completo

    Company OverviewThe Workshop is a pioneering company in the gaming, betting, fintech, and software solutions industry. With a global presence and a team of cross-functional experts, we create innovative online gaming platforms, sports, and fintech betting solutions that cater to hundreds of thousands of users daily.About The RoleWe are seeking an experienced...


  • Madrid, Madrid, España Insud Pharma A tiempo completo

    **Job Overview**Insud Pharma is seeking an experienced Technical Support Team Lead to manage our technical support team. This role is crucial to ensuring the smooth operation of our technological systems and providing necessary support to employees.Responsibilities:Lead and manage a Level 1 and 2 technical support team, focusing on high-quality service and...

  • AWS Technical Lead

    hace 2 días


    Madrid, Madrid, España Amazon A tiempo completo

    We are seeking a talented AWS Technical Lead to join our team at Amazon. As an AWS Technical Lead, you will be responsible for providing technical guidance and advocacy to our Enterprise Support customers.You will ensure AWS environments remain operationally healthy whilst reducing cost and complexity. You will develop trusting relationships with customers,...

  • Technical Team Lead

    hace 4 semanas


    Madrid, Madrid, España Tasq Staffing Solutions A tiempo completo

    About the RoleWe are seeking an experienced Technical Team Lead to manage a team of technical executives in our service desk operations. The successful candidate will be responsible for supervising the day-to-day delivery and performance of the team, motivating, mentoring, coaching, and grooming team members. They will also ensure process compliance, meet...

  • Technical Project Lead

    hace 12 horas


    Madrid, Madrid, España TradeDoubler SE A tiempo completo

    **Technical Project LeadWe are looking for an experienced Technical Project Lead to join our team at TradeDoubler SE. As a key member of our client delivery team, you will be responsible for leading and managing technical projects from start to finish.**Key Responsibilities:**Manage the Tradedoubler affiliate platform on behalf of our advertisers.Identify...

  • Cloud Computing Team Lead

    hace 3 semanas


    Madrid, Madrid, España Cloud Counselage Pvt Ltd A tiempo completo

    About UsAt Cloud Counselage Pvt Ltd, we're passionate about delivering cutting-edge cloud solutions that exceed our clients' expectations. Our team of experts is dedicated to pushing the boundaries of what's possible with cloud computing.Job Title: Cloud Computing Team Lead - Technical ExpertSalary Range: $150,000 - $200,000 per annumLocation: Onsite,...


  • Madrid, Madrid, España Green Recruitment Company A tiempo completo

    Job Title: Head of Technical OperationsAbout the Role:Green Recruitment Company is seeking a talented Head of Technical Operations to lead our Engineering and Technical team. As a key member of our team, you will be responsible for overseeing all technical aspects across our Project Portfolio.Main Responsibilities:Lead the technical aspects during...


  • Madrid, Madrid, España Inetum A tiempo completo

    Job Title: Technical Lead for DevSecOpsAbout Inetum:We are seeking an experienced Technical Lead for DevSecOps to spearhead our cloud infrastructure migration project from Hadoop to a new cloud infrastructure using AWS. This exciting opportunity will see you take charge of leading a team and driving technical excellence in our organization.Salary: £90,000 -...


  • Madrid, Madrid, España Tbwa ChiatDay Inc A tiempo completo

    Company OverviewThe Technical Services team at Duetto plays a vital role in managing the technical aspects of customer journeys. Our responsibilities include technical onboarding, data quality certification, post-live implementations, and technical support.About the RoleWe are seeking a Director to lead a team of six Implementation professionals who serve...


  • Madrid, Madrid, España Product And Technology A tiempo completo

    About Your OpportunityWe are seeking a technical leader to manage and guide our engineering team in the development and delivery of our product. The successful candidate will have a strong technical background and excellent leadership skills, with the ability to motivate and empower their team to achieve company goals.Key ResponsibilitiesWork closely with...


  • Madrid, Madrid, España Atlantis Rh A tiempo completo

    Job Title: Senior HVAC Technical LeadAt Atlantis RH, we are looking for a highly skilled HVAC engineer to lead our team in designing and building complex buildings. As a Senior HVAC Technical Lead, you will be responsible for coordinating the design of technical solutions, writing technical specifications, and managing construction projects with our...

  • Technical Architect Lead

    hace 4 semanas


    Madrid, Madrid, España Brambles A tiempo completo

    Job Title: Technical Architect LeadSalary: £80,000 - £110,000 per yearCompany Overview:Brambles is a leading provider of supply chain solutions and services. Our company values innovation, customer satisfaction, and teamwork.Job Description:We are seeking an experienced Technical Architect to lead our cloud solutions design team. The successful candidate...


  • Madrid, Madrid, España Software International A tiempo completo

    OverviewSoftware International is a leading provider of technical talent to Fortune 100/500/1000 companies in Canada. We have an exciting opportunity for a Technical Infrastructure Lead to join our team.Job SummaryWe are seeking a highly experienced and skilled Technical Infrastructure Lead to lead our Systems department. As a key member of our team, you...