Technical Team Lead
hace 2 días
About the Role
Tasq Staffing Solutions is seeking a highly experienced Technical Team Lead to oversee our service desk operations. This is an exciting opportunity for a seasoned professional to join our team and lead by example.
Job Summary
The successful candidate will be responsible for managing a team of technical executives, providing guidance and support to ensure the delivery of excellent customer service. Key objectives include supervising day-to-day operations, motivating team members, and ensuring process compliance.
Key Responsibilities
- Manage a team of technical executives in service desk operations
- Supervise day-to-day delivery and performance of the team
- Motivate, mentor, coach, and groom team members
- Ensure process & KM compliance along with meeting client and internal commitments
- Own all customer escalations and complaints
Requirements
To be considered for this role, you should have:
- 2-3 years' experience in a service desk role
- 1 year minimum experience as a team leader
- Amenable to work in shifting schedules
- Able to start ASAP
- General knowledge & skills: Knowledge of Customer care operations Experience in managing teams Able to coach, mentor, motivate, and interact with people Excellent verbal and written communications Strong decision-making and analytical ability Demonstrate patience, passion for problem-solving, ability to use knowledge bases, tools
- Technical skills Minimum 2-3 yrs. experience in working in Service Desk/ Tech support process providing remote support for Laptops/Desktops/LAN Issues/Application support/Small Forms etc. Advance knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite Advance knowledge of T/S Small Forms (iOS, Android, Windows) Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions Intermediate knowledge of Network collaborations & VPN T/S Intermediate Networking knowledge Familiarity with RDC (Remote Desktop Connection)
- Education and other requirements Minimum experience of 2-3 years with relevant experience in service desk Engineering Graduate/B.Sc. Computer Science/ or Graduate with any technical degree/diploma required ITIL trained/certification preferred A minimum of 1 year in the role of a Team lead Willingness to work in rotational shifts
Salary
The salary range for this position is PHP 45,000 - 60,000 per month, depending on experience.
Benefits
Tasq Staffing Solutions offers a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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