Technical Support Team Lead for Pharmaceutical Sector

hace 2 días


Madrid, Madrid, España Insud Pharma A tiempo completo

**Job Overview**

Insud Pharma is seeking an experienced Technical Support Team Lead to manage our technical support team. This role is crucial to ensuring the smooth operation of our technological systems and providing necessary support to employees.

Responsibilities:

  • Lead and manage a Level 1 and 2 technical support team, focusing on high-quality service and quick response times.
  • Oversee the resolution of technical incidents, meeting service level agreements (SLAs).
  • Coordinate and prioritize multiple projects and tasks simultaneously, emphasizing efficiency and quality.
  • Develop and implement technical support procedures and policies to continuously improve service.
  • Collaborate with other departments to identify and resolve technological issues.
  • Provide regular reports on team performance and support metrics.
  • Foster a positive and motivating work environment, promoting professional development of the team.

Qualifications:

  • Proven experience in managing technical support teams, preferably in the pharmaceutical sector or a similar environment.
  • Deep knowledge of Microsoft technologies and experience in their implementation and support.
  • Excellent English communication skills, both written and verbal.
  • Ability to work under pressure and manage multiple projects effectively.
  • Strong leadership skills and the ability to motivate and develop team members.
  • A university degree in Information Technology, Engineering, or a related field is preferred.

Compensation and Benefits:

We offer a competitive salary range of $90,000 - $110,000 per year, depending on experience, as well as a comprehensive benefits package.


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