Premier Account Manager
hace 1 mes
At U.S. Bank, we're committed to delivering exceptional experiences. Our team is dedicated to helping customers and businesses thrive, and we're seeking a highly skilled individual to join our ranks as a Premier Account Manager.
The ideal candidate will possess excellent communication skills, a strong work ethic, and a passion for providing top-notch customer service. You will be responsible for managing high-value customer relationships, ensuring seamless day-to-day support, and collaborating with internal teams to drive success.
Key Responsibilities:
- Maintain exceptional service satisfaction by responding to customer phone calls and emails in a timely and professional manner.
- Provide training and assistance with account setups, ensuring a seamless onboarding experience.
- Generate reports and offer daily support to relationship managers, enhancing the overall customer experience.
- -coordinate and interact with internal teams to ensure high levels of service delivery.
Requirements:
- Leaving Certificate or high school equivalent
- Two to three years of customer service experience
- Strong verbal and written English communication skills
- Excellent interpersonal communication skills
- Thorough knowledge of operational processes, procedures, and company products and services
- Proficient in computer systems and able to navigate to pull reports, shadow clients, and troubleshoot technical issues
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