Premier Support Engineer

hace 3 días


Madrid, Madrid, España Extreme Networks, Inc. A tiempo completo
About the Role
  The Premier Resident Engineer is a member of the Premier Support Delivery Organization, providing enhanced post-sale support to customers who purchase this white glove program above their maintenance contract. Key responsibilities include:
  • Technical guidance and support for Extreme Network products used by customers.
  • Issue escalation and consultation for Extreme Network products.
  • Mature network management and troubleshooting skills, with understanding, troubleshooting, diagnosing, and resolving customer issues on Extreme equipment.

Key Responsibilities
  As a Premier Resident Engineer, you will:
  • Define, manage, and execute problem resolution plans and communicate closure/resolution to Extreme customer support, Premier Delivery Manager (PDM), Partners, and Customers.
  • Resource for maintenance, tuning, and proactive plan and maintain health and optimization of client's Extreme environments.
  • Configure and guide on the ExtremeCloud IQ direction.

What We Offer
  At Extreme Networks, we offer competitive compensation, including $140,000 - $155,000 per year, depending on location and experience, plus benefits such as comprehensive health insurance, retirement savings, and paid time off.

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