Cloud Networking Solutions Engineer
hace 14 horas
We are seeking a skilled Cloud Networking Solutions Engineer to join our team at Extreme Networks, Inc. This role will involve providing technical support to our Premier customers, focusing on product portfolio with a strong emphasis on wireless, edge, campus, and cloud solutions.
The ideal candidate will have 8-10 years of experience in a technical support environment, including significant exposure to layer 1 through layer 7 troubleshooting, signaling, data analytics, and switching and routing. Strong preference for Cloud, Ethernet Fabrics, and Network Management.
This position requires excellent IP networking fundamentals and extensive experience in the application of IP protocols. The successful candidate will understand network architectures, including the roles of routers, switches, and application resident controllers.
Responsibilities- Provide technical guidance and support to Premier customers.
- Drive Premier services ability to support Extreme Cloud IQ.
- Assist third-party maintainers with hardware replacements if necessary.
- Define, manage, and execute problem resolution plans.
- Bachelor's degree in a technical field or equivalent work experience.
- Business-level communication required in English and Spanish.
- Extreme certification(s) must be acquired within 1 year of employment.
- Strong interpersonal 'soft' skills and customer-first attitude.
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