Premier Support Delivery Specialist
hace 2 días
Extreme Networks, Inc. is a global leader in Enterprise Cloud Networking, seeking an experienced Premier Support Delivery Specialist to provide enhanced post-sale support to our customers.
The successful candidate will be responsible for providing technical guidance, recommendations, and issue escalation support for our Extreme Network products used by customers.
We value teamwork, transparency, candor, curiosity, ownership, and inclusion as essential parts of our company culture.
Responsibilities- Provide technical support to Premier customers, focusing on wireless, edge, campus, and cloud solutions.
- Drive Premier services ability to support Extreme Cloud IQ.
- Collaborate with Extreme GTAC for situation control and resolution.
- 8-10 years of experience in a technical support environment.
- Excellent IP networking fundamentals and extensive experience in IP protocols.
- Business-level communication required in English and Spanish.
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