Digital Video Delivery Support Specialist

hace 14 horas


Madrid, Madrid, España Amazon A tiempo completo

Company Overview

Amazon Prime Video is a fast-paced, growth business that delivers the world's largest selection of digital video with the best possible quality. With a presence in over 240 countries and territories worldwide, Prime Video offers customers a vast collection of TV shows and movies.

Salary

We offer a competitive salary of $120,000 per annum, commensurate with experience.

Job Description

As a Digital Video Delivery Support Specialist, you will be responsible for providing front-line support for business-critical services responsible for end-to-end digital video product delivery on Prime Video. You will work closely with development teams to establish and improve service support, operate with limited guidance from management, and help drive issues to resolution.

Key Responsibilities

  • Manage existing distributed systems and diagnose issues with digital products
  • Take action to mitigate issues and provide rotating 24x7 on-call operational coverage of the system
  • Monitor system performance and perform change management and troubleshooting activities to triage and resolve catalogue defects and issues

About the Team

The Catalog Support Engineering team in Prime Video is responsible for the triage and mitigation of any complex title issues. As a member of this team, you will have the opportunity to become a subject matter expert on one or more services, own support activities for these services, and regularly work with development teams to establish and improve service support.



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