Digital Video Support Specialist, Prime Video

hace 22 horas


Madrid, Madrid, España Amazon Spain Services, S.L.U. - B76 A tiempo completo

**Company Overview**

Amazon Spain Services, S.L.U. - B76 is a global leader in e-commerce, offering customers a wide range of products and services.

**Job Title: Digital Video Support Specialist, Prime Video**

We are looking for highly skilled support engineers to join our team in Amazon Spain Services, S.L.U. - B76. As a Digital Video Support Specialist, Prime Video, you will be responsible for providing front-line support for business-critical services that deliver end-to-end digital video products on Prime Video.

About the Role

You will be working in a dynamic and global environment where innovating on behalf of our customers is at the heart of everything we do. Your primary responsibilities will include:

  • Managing existing distributed systems to ensure seamless delivery of digital video products.
  • Diagnosing and resolving technical issues with digital products in a Linux-based environment.
  • Providing 24x7 on-call operational coverage to mitigate system performance issues.

A Day in the Life

As a Digital Video Support Specialist, Prime Video, you will:

  • Become a subject matter expert on one or more services, owning support activities and collaborating with development teams to establish and improve service support.
  • Operate with limited guidance from management, driving issues to resolution.
  • Understand the business logic and architecture of your supported services, enabling you to resolve undocumented trouble tickets.
  • Provide mentoring, training, documentation, and tools to other Support Engineers to enable them to perform support activities.

Requirements

To be successful in this role, you should have:

  • Experience in a technical support or software engineering role.
  • Scripting experience in modern programming languages (Python, Bash, etc.).
  • Troubleshooting and debugging skills for technical systems.
  • Bachelor's degree in Computer Science or equivalent.
  • Proficiency in Linux/Unix OS, SQL, and data analytics.
  • Excellent verbal and written communication skills.
  • Self-starter with strong ownership in delivering results.

Benefits

We offer a competitive salary of approximately €60,000 per year, depending on experience.



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