Digital Video Support Specialist, Prime Video
hace 22 horas
**Company Overview**
Amazon Spain Services, S.L.U. - B76 is a global leader in e-commerce, offering customers a wide range of products and services.
**Job Title: Digital Video Support Specialist, Prime Video**
We are looking for highly skilled support engineers to join our team in Amazon Spain Services, S.L.U. - B76. As a Digital Video Support Specialist, Prime Video, you will be responsible for providing front-line support for business-critical services that deliver end-to-end digital video products on Prime Video.
About the Role
You will be working in a dynamic and global environment where innovating on behalf of our customers is at the heart of everything we do. Your primary responsibilities will include:
- Managing existing distributed systems to ensure seamless delivery of digital video products.
- Diagnosing and resolving technical issues with digital products in a Linux-based environment.
- Providing 24x7 on-call operational coverage to mitigate system performance issues.
A Day in the Life
As a Digital Video Support Specialist, Prime Video, you will:
- Become a subject matter expert on one or more services, owning support activities and collaborating with development teams to establish and improve service support.
- Operate with limited guidance from management, driving issues to resolution.
- Understand the business logic and architecture of your supported services, enabling you to resolve undocumented trouble tickets.
- Provide mentoring, training, documentation, and tools to other Support Engineers to enable them to perform support activities.
Requirements
To be successful in this role, you should have:
- Experience in a technical support or software engineering role.
- Scripting experience in modern programming languages (Python, Bash, etc.).
- Troubleshooting and debugging skills for technical systems.
- Bachelor's degree in Computer Science or equivalent.
- Proficiency in Linux/Unix OS, SQL, and data analytics.
- Excellent verbal and written communication skills.
- Self-starter with strong ownership in delivering results.
Benefits
We offer a competitive salary of approximately €60,000 per year, depending on experience.
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