Digital Video Support Specialist
hace 2 días
The Digital Video Support Specialist will be a key member of the Prime Video Catalog Engineering team, responsible for providing front-line support to business-critical services responsible for end-to-end digital video product delivery on Prime Video. The ideal candidate will have experience in technical support or software engineering and proficiency in scripting modern programming languages such as Python or Bash.
About Amazon
Amazon is a fast-paced, growth-driven company that values innovation and customer satisfaction. As a leading e-commerce platform, Amazon offers its customers thousands of popular movies and TV shows from original content to exclusive channels, live sports events, and add-on channels. With a focus on delivering the world's largest selection of digital video with the best possible quality, the Catalog Support Engineering team works in a dynamic and global environment where innovating on behalf of customers is at the heart of everything we do.
Your Responsibilities
As a Digital Video Support Specialist, you will be responsible for managing existing distributed systems, diagnosing issues with digital products, and taking action to mitigate problems. Issue resolution will be achieved through documented procedures, internal tooling, and debugging skills in a Linux-based environment. You will also monitor system performance, perform change management and troubleshooting activities, and triage and resolve catalogue defects and issues.
A Day in the Life
As a member of the Catalog Support Engineering team, you will become a subject matter expert on one or more services, own support activities for these services, and regularly work with development teams to establish and improve service support. You will operate with limited guidance from management, drive issues to resolution, and understand the business logic and architecture of your supported services to resolve undocumented trouble tickets.
Required Skills and Qualifications
We are looking for candidates with a Bachelor's degree in Computer Science or equivalent and experience in technical support or software engineering. Proficiency in scripting modern programming languages such as Python or Bash is essential, as well as experience troubleshooting and debugging technical systems. Excellent verbal and written communication skills are required, and self-motivation with strong ownership in delivering results is essential.
Benefits and What We Offer
At Amazon, we offer a competitive salary package, including an estimated $120,000 per year, based on market rates and the level of experience required for this role. In addition, we provide comprehensive benefits, including health insurance, retirement plans, and opportunities for professional growth and development.
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