Technical Support Specialist for Logistics and Video Solutions
hace 3 semanas
Company Overview
Deutsche Industrie Video System GmbH is a leading provider of turnkey system solutions for visual shipment tracking in logistics across Europe. Based in Schleswig-Holstein, Germany, our company excels in developing innovative solutions for parcel service providers, general cargo forwarders, and warehouse logistics.
Job Description
We are seeking an experienced Technical Support Specialist to join our team. As the market leader in our field, we offer a wide range of responsibilities that include:
- Providing independent 1st level support for installed systems and resolving technical issues via remote dial-in.
- Maintaining daily monitoring, processing customer inquiries through the ticket system, and communicating effectively with customers.
- Carrying out telephone and written customer support and advice.
- Technical support in the 1st level area, including troubleshooting and fault rectification.
- Processing and managing customer complaints.
- Daily active monitoring of installed systems, data management, and maintenance.
- Support in deployment and tour planning.
- Link between customers and internal departments.
- Participation in company-wide agile objective management.
Required Skills and Qualifications
To succeed in this role, you will need:
- An analytical mind with a systematic and solution-oriented approach.
- A strong understanding of Microsoft/Linux environments and network infrastructure.
- Experience in technical customer support (advantageous).
- Willingness to travel.
- The ability to work independently and as part of a team.
Benefits
We offer a competitive salary of approximately €35,000 - €45,000 per annum, depending on experience, as well as benefits that include:
- A permanent position with performance-related pay.
- Long-term prospects within a growing company.
- The possibility of setting up a workstation with an Internet connection in a home office.
- A driving license.
- Good knowledge of German and/or English.
Others
We welcome your application if you have the skills and enthusiasm required to thrive in this role. Our company culture emphasizes open communication, continuous learning, and self-organisation, making us an attractive choice for professionals looking to grow and develop their careers.
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