Technical Support Specialist for Cloud-Hosted Operator Training Solutions

hace 1 mes


Madrid, Madrid, España Aveva A tiempo completo
Aveva R&D Cloud Support and Engineering Solutions Specialist

We are seeking a skilled and experienced R&D Cloud Support and Engineering Solutions Specialist to join our team at Aveva. As a senior member of our R&D department, you will provide technical support to our customers in using our cloud-hosted operator training solutions. You will work closely with our development team to understand the inner workings of our software and provide effective support to our customers.

Key Responsibilities:

  • Providing effective support to customers in using our cloud-hosted operator training solutions
  • Ascertaining details and reproducing reported issues
  • Solving issues and working with customers to realize a resolution
  • Capturing solutions within our database/FAQs
  • Debugging code to understand the root cause of issues
  • Testing fixes before delivering them to customers

Requirements:

  • Formal training with a degree in Chemical, Mechanical or Electrical Engineering
  • 5-10 years of experience delivering engineering solutions, preferably operator training simulators
  • 2-3 years of experience with cloud-hosted solutions and a demonstrated interest in developing further technical competency in cloud solutions
  • Clear and effective communication skills
  • Natural interest in analyzing and debugging technical issues

What We Offer:

  • A chance to work with a global leader in industrial software
  • A collaborative and dynamic work environment
  • The opportunity to make a big impact through technology


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