Technical Support Specialist for Cloud-Hosted Operator Training Solutions
hace 1 mes
We are seeking a skilled and experienced R&D Cloud Support and Engineering Solutions Specialist to join our team at Aveva. As a senior member of our R&D department, you will provide technical support to our customers in using our cloud-hosted operator training solutions. You will work closely with our development team to understand the inner workings of our software and provide effective support to our customers.
Key Responsibilities:
- Providing effective support to customers in using our cloud-hosted operator training solutions
- Ascertaining details and reproducing reported issues
- Solving issues and working with customers to realize a resolution
- Capturing solutions within our database/FAQs
- Debugging code to understand the root cause of issues
- Testing fixes before delivering them to customers
Requirements:
- Formal training with a degree in Chemical, Mechanical or Electrical Engineering
- 5-10 years of experience delivering engineering solutions, preferably operator training simulators
- 2-3 years of experience with cloud-hosted solutions and a demonstrated interest in developing further technical competency in cloud solutions
- Clear and effective communication skills
- Natural interest in analyzing and debugging technical issues
What We Offer:
- A chance to work with a global leader in industrial software
- A collaborative and dynamic work environment
- The opportunity to make a big impact through technology
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