Technical Support Specialist for Green Energy Operations

hace 7 días


Madrid, Madrid, España Green Eagle Solutions A tiempo completo

Green Eagle Solutions is a leading tech company in the renewable energy sector. Our innovative SaaS platform, ARSOS, streamlines operations by integrating with various renewables and employing RPA-based remote commands to enhance scalability and profitability.

We are seeking a Technical Support Specialist to assist our customers with product and service issues. As a key member of our team, you will be responsible for resolving customer incidents, monitoring server status, and providing expert assistance in using our systems. To succeed in this role, you must be an exceptional communicator who can build trust with our clients and contribute to our reputation as a company that delivers excellent customer support.

Responsibilities:
• Provide 24/7 phone and email assistance for troubleshooting and resolving technical issues
• Troubleshoot systems to determine causes and fix problems within Service Level Agreement (SLA) guidelines
• Develop and maintain strong relationships with clients to ensure high customer satisfaction
• Assist users in utilizing our systems effectively
• Monitor server status to identify opportunities for performance improvement and execute preventive maintenance tasks
• Ensure reliable backups are up-to-date according to SLA requirements

Requirements:
• Bachelor's degree in IT or engineering, or equivalent experience in system administration and troubleshooting
• Knowledge of industrial communication protocols (IEC104, Modbus)
• Proficiency in Microsoft and Linux operating systems, databases (Oracle, SQL Server, MySQL), and data analytics tools (Excel, PowerBI)
• Excellent customer-oriented skills, with ability to communicate effectively in English (C1 level)
• Availability for rotating overnight shifts

Desired Skills:
• Experience with SCADA systems
• Familiarity with the energy sector
• Expertise in help desk software and remote support tools (Zendesk, Freshdesk, Salesforce Service Cloud)
• Strong problem-solving and time management skills, with attention to detail and adaptability

Why Work at Green Eagle Solutions?
• Voted a Great Place to Work by our team members
• Contribute to the green energy transition and have a sense of purpose in your work
• Flexible compensation package, including discounts on childcare, transport, and meals
• Private health insurance
• Annual Training & Development bonus
• Free English classes
Our estimated salary for this position is $60,000 - $80,000 per annum, based on industry standards and location. This is an exciting opportunity to accelerate your professional career while making a meaningful contribution to the future.



  • Madrid, Madrid, España Green Eagle Solutions A tiempo completo

    Overview of Green Eagle SolutionsGreen Eagle Solutions is a rapidly growing tech company focused on the renewable energy sector, accelerating the green energy transition by enabling fully autonomous renewable energy operations. Our SaaS platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance...


  • Madrid, Madrid, España Q Energy A tiempo completo

    Job DescriptionAs a Green Energy Procurement Specialist at Q ENERGY, you will play a vital role in shaping the company's sustainable future. We are looking for an experienced professional to manage our Suppliers Prequalification process, coordinate with project engineering and finance teams, and lead market research efforts.Responsibilities:Manage Suppliers...


  • Madrid, Madrid, España Green Eagle Solutions A tiempo completo

    Company Overview:Green Eagle Solutions is a rapidly growing tech company that accelerates the green energy transition by enabling fully autonomous renewable energy operations. Our SaaS platform ARSOS seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and profitability. This solution...


  • Madrid, Madrid, España Green Eagle Solutions A tiempo completo

    Green Eagle Solutions is a rapidly growing tech company accelerating the green energy transition by enabling fully autonomous renewable energy operations. Our SaaS platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and profitability.We are looking for an experienced...


  • Madrid, Madrid, España Green Eagle Solutions A tiempo completo

    Job Overview: We are seeking a skilled Customer Support Technician to join our team at Green Eagle Solutions. As a key member of our customer support team, you will be responsible for providing top-notch assistance to our customers, ensuring their issues are resolved efficiently and effectively. Responsibilities:• Troubleshoot systems to identify and fix...


  • Madrid, Madrid, España Green Eagle Solutions A tiempo completo

    As a rapidly growing tech company in the renewable energy sector, Green Eagle Solutions is accelerating the green energy transition by enabling fully autonomous renewable energy operations. Our SaaS platform ARSOS seamlessly integrates with all types of renewables employing RPA-based remote commands to enhance operational scalability and profitability.We are...


  • Madrid, Madrid, España Green Eagle Solutions A tiempo completo

    About UsGreen Eagle Solutions is a pioneering tech company in the renewable energy sector, accelerating the transition to a carbon-neutral world by enabling fully autonomous renewable energy operations.We offer a cutting-edge SaaS platform, ARSOS, which seamlessly integrates with all types of renewables, utilizing RPA-based remote commands to enhance...


  • Madrid, Madrid, España Green Eagle Solutions A tiempo completo

    At Green Eagle Solutions, we're accelerating the green energy transition by empowering fully autonomous renewable energy operations.Our innovative SaaS platform, ARSOS, seamlessly integrates with all types of renewables, leveraging RPA-based remote commands to enhance operational scalability and profitability. With a presence handling 30% of all renewable...


  • Madrid, Madrid, España Q ENERGY A tiempo completo

    Key Responsibilities:As a Renewable Energy Project Specialist at Q ENERGY, you will be responsible for managing all stages of project design, including conceptual and advanced system design, observing regulatory codes, customer requirements, balance of systems, site visits, permitting, and technical support during the construction phase.Key Skills:Project...


  • Madrid, Madrid, España Green Eagle Solutions A tiempo completo

    Job Title: Customer Support SpecialistGreen Eagle Solutions is a leading technology company in the renewable energy sector. We are looking for a highly skilled Candidate: Customer Support Specialist to join our team.Description: We are seeking a professional with excellent communication skills to assist our customers with any issues they may have using our...


  • Madrid, Madrid, España The Green Recruitment Company A tiempo completo

    Job Title: Head of Technical OperationsThe Green Recruitment Company is seeking a highly skilled and experienced Head of Technical Operations to lead our Engineering and Technical team. As a key member of our organization, you will be responsible for overseeing all technical aspects of our project portfolio, ensuring the successful delivery of our renewable...


  • Madrid, Madrid, España Green Eagle Solutions A tiempo completo

    We are seeking a skilled Customer Support Technician to join our team at Green Eagle Solutions. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide 24/7 phone and email assistance for troubleshooting and resolving customer issues.Troubleshoot...


  • Madrid, Madrid, España Green Eagle Solutions Sl A tiempo completo

    Job Overview: We are seeking an experienced Senior Sales Representative with a background in control room operations for renewable energy assets. In this role, you will focus on expanding the market for ARSOS, promoting its capabilities to automate and optimize the monitoring and control of wind farms, solar plants, and other renewable energy assets. You...


  • Madrid, Madrid, España Green Eagle Solutions A tiempo completo

    Job OverviewWe are seeking a skilled Customer Support Specialist to join our team at Green Eagle Solutions. As a key member of our support team, you will be responsible for providing top-notch assistance to our customers, ensuring their issues are resolved efficiently and effectively.Responsibilities• Provide 24/7 phone and email support for...


  • Madrid, Madrid, España Green Eagle Solutions S.L. A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Support Specialist to join our team at Green Eagle Solutions S.L. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities* Provide 24/7 phone and email support for troubleshooting and technical issues*...


  • Madrid, Madrid, España Green Eagle Solutions A tiempo completo

    Job Overview: We are seeking a highly skilled Customer Support Technician to join our team at Green Eagle Solutions. This role involves providing top-notch support to our customers using our renewable energy products and services.Key Responsibilities:Offer 24/7 phone and email assistance for troubleshooting.Troubleshoot systems to determine technical issues...


  • Madrid, Madrid, España Green Eagle Solutions S.L. A tiempo completo

    Job OverviewWe are seeking a skilled Customer Support Specialist to join our team at Green Eagle Solutions S.L. As a key member of our customer support team, you will be responsible for providing top-notch assistance to our clients, ensuring their complete satisfaction with our products and services.Responsibilities Provide 24/7 phone and email support for...


  • Madrid, Madrid, España Green Eagle Solutions A tiempo completo

    Join Green Eagle Solutions, a rapidly growing tech company accelerating the green energy transition with our innovative SaaS platform, ARSOS. As a Customer Support Technician, you will be responsible for resolving customer incidents, monitoring server status, and providing assistance in the use of our systems to users. The ideal candidate should have a...


  • Madrid, Madrid, España Green Eagle Solutions S.L. A tiempo completo

    Job OverviewWe are seeking a skilled Customer Support Specialist to join our team at Green Eagle Solutions S.L. in Madrid. As a key member of our support team, you will be responsible for providing top-notch assistance to our customers, ensuring their issues are resolved promptly and efficiently.Responsibilities- Provide 24/7 phone and email support for...


  • Madrid, Madrid, España Green Eagle Solutions A tiempo completo

    Green Eagle Solutions is a rapidly growing tech company accelerating the green energy transition by enabling fully autonomous renewable energy operations. Our SaaS platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and profitability.Currently handling 30% of all the...