Renewable Energy Support Specialist
hace 2 semanas
Job Overview: We are seeking a highly skilled Customer Support Technician to join our team at Green Eagle Solutions. This role involves providing top-notch support to our customers using our renewable energy products and services.
Key Responsibilities:
- Offer 24/7 phone and email assistance for troubleshooting.
- Troubleshoot systems to determine technical issues and fix them within the guidelines of the SLA.
- Build and nurture strong relationships with our clients to ensure the highest customer satisfaction.
- Provide assistance in the use of our systems to users.
- Monitor server status to identify opportunities to improve performance and execute preventive maintenance tasks to assure maximum performance and minimize incidents.
- Ensure backups are reliable and periodically up to date as described in the SLA.
Requirements:
- Technical degree in IT or engineering or equivalent experience in the administration and troubleshooting of industrial communication protocols, OS management, databases, and data analytics.
- Excellent communication skills, including the ability to communicate effectively in English (oral and written). Level C1.
- Availability to work in rotating overnight shifts.
Desired Experience:
Experience in SCADA systems, the energy sector, and using help desk software and remote support tools is highly desired.
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