Renewable Energy Support Specialist

hace 2 semanas


Madrid, Madrid, España Green Eagle Solutions A tiempo completo

Job Overview: We are seeking a highly skilled Customer Support Technician to join our team at Green Eagle Solutions. This role involves providing top-notch support to our customers using our renewable energy products and services.

Key Responsibilities:

  1. Offer 24/7 phone and email assistance for troubleshooting.
  2. Troubleshoot systems to determine technical issues and fix them within the guidelines of the SLA.
  3. Build and nurture strong relationships with our clients to ensure the highest customer satisfaction.
  4. Provide assistance in the use of our systems to users.
  5. Monitor server status to identify opportunities to improve performance and execute preventive maintenance tasks to assure maximum performance and minimize incidents.
  6. Ensure backups are reliable and periodically up to date as described in the SLA.

Requirements:
  • Technical degree in IT or engineering or equivalent experience in the administration and troubleshooting of industrial communication protocols, OS management, databases, and data analytics.
  • Excellent communication skills, including the ability to communicate effectively in English (oral and written). Level C1.
  • Availability to work in rotating overnight shifts.

Desired Experience:
Experience in SCADA systems, the energy sector, and using help desk software and remote support tools is highly desired.

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