Renewable Energy Support Expert
hace 3 días
**Company Overview**
Green Eagle Solutions, a pioneering tech company in the renewable energy sector, is accelerating the transition to a carbon-neutral world. Our SaaS platform, ARSOS, integrates seamlessly with all types of renewables, utilizing RPA-based remote commands to enhance operational scalability and profitability. Currently handling 30% of all renewable energy in Spain, our solution enables efficient and sustainable green energy production.
**Job Description**
We are seeking a skilled Customer Care Specialist to provide exceptional support to our customers using our products and services. As a Customer Care Specialist, you will be responsible for resolving customer queries, recommending solutions, and guiding product users through features and functionality. To excel in this role, you must possess excellent communication skills, be an expert communicator, and build trust with our customers.
**Key Responsibilities**
• Respond to customer inquiries via phone and email, providing timely and accurate responses within SLA guidelines, and follow up to ensure resolution.
• Escalate customer requests and incidents when necessary, monitoring and following up on cases to ensure timely resolution by other teams.
• Identify customer needs and help them utilize specific product features, fostering strong relationships to ensure high customer satisfaction.
• Analyze and report product malfunctions, updating internal teams with valuable customer feedback.
• Inform customers about new features and functionalities, while monitoring server status to optimize performance and prevent incidents.
**Requirements**
To be successful as a Customer Care Specialist, you will need:
- Experience as a Customer Care Specialist or similar CS role
- Proficiency in help desk software and remote support tools, including ticket management systems like Zendesk, Freshdesk, or Salesforce Service Cloud
- Excellent communication and problem-solving skills, with the ability to multitask and remain patient under pressure
- Strong customer-oriented skills, time management abilities, and attention to detail
- Fluency in English (oral and written), with a minimum level of C1
**Salary Range**: €45,000 - €55,000 per annum (dependent on experience)
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