Cloud Support and R&D Engineering Solutions Expert

hace 1 semana


Madrid, Madrid, España Aveva A tiempo completo

We are seeking a motivated R&D Senior OTS & Cloud Support Engineer to join our team in Madrid, Spain or Cambridge, United Kingdom. This is a full-time regular position with flexible working options available.

About the Role

The primary focus of this role is providing technical support to our customers using our cloud-hosted operator training solutions. You will work closely with our development team to understand the software's inner workings and provide effective support. In addition to support, you will participate in developing and testing new features.

This position involves collaboration with developers, QA testers, product managers, and end-users. You may also mentor junior team members as a senior member. We expect you to take ownership, be self-driven, and deliver high-quality support in a timely manner.

Key Responsibilities
  • Providing effective support to customers/end-users in using our offerings
  • Promptly ascertaining details and reproducing reported issues
  • Solving the issue and working with the customer to realize a resolution
  • Capturing the solution within our database/FAQs
  • When needed, debugging the code, like a developer to understand the root cause
  • Testing the fixes before delivering them to the customer along with relevant release notes
  • Assisting with the specification, development, and testing of new features in AVEVA Unified Learning
Requirements
  • A degree in Chemical, Mechanical, or Electrical Engineering
  • 5-10 years of experience delivering engineering solutions, preferably operator training simulators
  • 2-3 years of experience with cloud-hosted solutions with demonstrated interest in developing further technical competency in cloud solutions
  • Clear and effective communication skills with customers, technology teams, and senior leadership
  • Natural interest in analyzing and debugging technical issues
Preferred Skills
  • Good coding/scripting skills
  • Prior experience with customer support

We offer a competitive salary of €80,000 - €110,000 per year, depending on your qualifications and experience. Additionally, we provide excellent benefits, including a comprehensive health insurance package, retirement plan, and generous paid time off.

AVEVA is an Equal Opportunity Employer committed to diversity and inclusion. We value the expertise that people from different backgrounds bring to our business.



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