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Technical Support Specialist for Endpoint Security

hace 2 meses

Madrid, Madrid, España Cyber Crime A tiempo completo

Job Description: As a Technical Support Specialist for Endpoint Security, you will enable customers to face new and complex challenges, keeping their data protected and secure while leaning more heavily on hybrid and cloud solutions. This role is flexible, allowing you to work up to 100% from home. Responsibilities:

• Take ownership of customer technical issues and troubleshoot them effectively.
• Identify cases that require escalation and liaise with relevant teams for resolution.
• Create and maintain incident management requests and contribute to case deflection initiatives and automation efforts.
• Provide technical coaching, mentoring, and knowledge sharing to peers.
• Drive technical collaboration and engagement across teams and departments.

Qualifications:

• A Technical Degree or equivalent practical experience in areas such as network security engineering, systems administration security, customer-facing support, or cloud administration.
• Experience with deploying, administering, and/or supporting Endpoint Detection and Response (EDR), Extended Detection and Response (XDR), and Endpoint Protection Platform (EPP) endpoint security solutions.
• Enterprise cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments.
• Experience supporting large and complex geographically distributed enterprise environments with 1000+ users.

Preferred Qualifications:

• Linux and/or Mac administration in an enterprise environment.
• IT industry certifications such as Microsoft Certifications, Cisco, CISSP, CEH, Amazon AWS, etc.