Endpoint Protection Expert
hace 2 meses
About Microsoft
We are a technology giant with a mission to empower every person and organization on the planet to achieve more. Our Customer Experience & Success (CE&S) organization is responsible for delivering exceptional customer experiences through innovative solutions and services.
Your Role
We are seeking a highly skilled Technical Support Engineer to join our team. As a key member, you will be responsible for providing technical support, coaching, and knowledge sharing to customers, while driving technical collaboration and engagement across teams and departments.
Key Responsibilities
- Taking ownership of customer technical issues, troubleshooting them effectively, and ensuring timely resolution.
- Identifying cases that require escalation and liaising with relevant teams for resolution.
- Creating and maintaining incident management requests and contributing to case deflection initiatives and automation efforts.
- Providing technical coaching, mentoring, and knowledge sharing to peers.
- Driving technical collaboration and engagement across teams and departments.
Requirements
- A degree in Computer Science or equivalent practical experience in areas such as network security engineering, systems administration security, customer-facing support, or cloud administration.
- Experience with deploying, administering, and/or supporting Endpoint Detection and Response (EDR), Extended Detection and Response (XDR), and Endpoint Protection Platform (EPP) endpoint security solutions.
- Or Network Security Engineering or consulting, and/or Systems Administration security. This should include experience with endpoint security, server security, and threat analytics.
- Experience in Windows Server, Windows Client, Active Directory, and/or Azure Active Directory administration.
- Enterprise cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments.
- Experience supporting large and complex geographically distributed enterprise environments with 1000+ users.
Estimated Salary: $150,000 - $220,000 per year
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