Endpoint Protection Expert

hace 2 meses


Madrid, Madrid, España Microsoft A tiempo completo

About Microsoft

We are a technology giant with a mission to empower every person and organization on the planet to achieve more. Our Customer Experience & Success (CE&S) organization is responsible for delivering exceptional customer experiences through innovative solutions and services.

Your Role

We are seeking a highly skilled Technical Support Engineer to join our team. As a key member, you will be responsible for providing technical support, coaching, and knowledge sharing to customers, while driving technical collaboration and engagement across teams and departments.

Key Responsibilities

  • Taking ownership of customer technical issues, troubleshooting them effectively, and ensuring timely resolution.
  • Identifying cases that require escalation and liaising with relevant teams for resolution.
  • Creating and maintaining incident management requests and contributing to case deflection initiatives and automation efforts.
  • Providing technical coaching, mentoring, and knowledge sharing to peers.
  • Driving technical collaboration and engagement across teams and departments.

Requirements

  • A degree in Computer Science or equivalent practical experience in areas such as network security engineering, systems administration security, customer-facing support, or cloud administration.
  • Experience with deploying, administering, and/or supporting Endpoint Detection and Response (EDR), Extended Detection and Response (XDR), and Endpoint Protection Platform (EPP) endpoint security solutions.
  • Or Network Security Engineering or consulting, and/or Systems Administration security. This should include experience with endpoint security, server security, and threat analytics.
  • Experience in Windows Server, Windows Client, Active Directory, and/or Azure Active Directory administration.
  • Enterprise cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments.
  • Experience supporting large and complex geographically distributed enterprise environments with 1000+ users.

Estimated Salary: $150,000 - $220,000 per year



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