Technical Support Specialist for Salesforce Solutions
hace 2 días
We are seeking a skilled Technical Support Specialist to join our team in Palma, Mallorca. As a key member of our support team, you will play a vital role in ensuring the smooth operation of our Salesforce platform.
About UsHotelbeds Group is a leading technology partner in the travel industry, connecting and empowering businesses worldwide. Our innovative solutions enable seamless interactions between local and global brands, driving business growth and customer satisfaction.
Responsibilities- Analyze and resolve complex technical incidents related to Salesforce, prioritizing issues based on business impact.
- Manage tickets and incidents, collaborating with development teams to identify and implement resolutions.
- Develop and refine technical documentation, supporting user education and problem resolution.
- Collaborate with product and development teams to analyze and resolve issues, improving customer experiences.
- Proven experience in APIs/Web Portals incident replication.
- Strong organizational skills, with ability to manage multiple projects simultaneously.
- Excellent communication and problem-solving skills, with ability to work under pressure.
A competitive salary of €45,000 per annum, commensurate with experience.
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