Video Conferencing Support Specialist
hace 2 semanas
At Undisclosed, we're committed to delivering exceptional video conferencing services. Our team of dedicated professionals is seeking a skilled Onsite Level 1 Support Technician to join our ranks. This is an exciting opportunity to work with cutting-edge technology and provide top-notch support to our clients.
About UsUndisclosed is a global leader in the evolution towards a sustainable and inclusive future. Our innovative approach to technology has made us a catalyst for solutions that are more relevant than ever. With a diverse team of 360,000 individuals worldwide, we're united by a shared passion for making a difference. Whether you're working from home or in an office, you'll feel right at home with our flexible and inclusive work environment.
Our Work MattersWe take pride in knowing that every member of our team contributes significantly to our success. Our commitment to diversity, ethics, and social responsibility sets us apart. We believe that everyone deserves the chance to grow and thrive, regardless of their life stage or circumstances. That's why we offer comprehensive training, flexibility, and benefits that make it possible for you to combine your personal and professional life seamlessly.
The RoleWe're looking for a skilled Onsite Level 1 Support Technician to join our video conferencing team. The successful candidate will be responsible for setting up, maintaining, and troubleshooting video conferencing equipment to ensure seamless operation during events. Key responsibilities include:
- Equipment Management: Assist in receiving, transporting, unpacking, installing, testing, moving, removing, and resetting video conferencing equipment under the guidance of senior technicians.
- Data Center Operations: Support data center operations, including servers and VG gateways.
- Inventory and Stock Management: Manage stock inventory and ensure accurate documentation.
- Preventive Maintenance: Conduct routine checks and preventive maintenance visits to ensure optimal room conditions.
- Onsite Support: Provide onsite support for video conferencing systems.
- Event Support: Assist in preparing and executing events to ensure all video conferencing technology operates smoothly.
To be successful in this role, you'll need to have:
- Excellent Teamwork and Collaboration Skills
- Strong Customer Service Skills
- Able to handle Specific Client Requests with Professionalism and Efficiency
- Fluent in English
We offer a competitive salary of $65,000 - $85,000 per year, depending on experience, plus a range of benefits that make it possible for you to thrive in your personal and professional life. Even if you don't tick every box on the requirements list, we'd love to meet you
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