Clinical Trial Support Specialist

hace 1 día


Madrid, Madrid, España Innovative Trials A tiempo completo

About Innovative Trials: We are a global leader in patient recruitment and retention for clinical trials. With opportunities available in early 2025, we're looking for skilled professionals to join our team.
We strive to make a difference by supporting patients through their clinical trial journey, ensuring they receive the care, guidance, and assistance they need.
As a Clinical Trial Support Specialist, you will play a critical role in supporting patients participating in clinical trials.

Job Purpose:

This includes providing empathetic and informed support to patients and caregivers through live inbound and outbound communication, guiding participants through prescreening processes to determine initial eligibility, acting as a liaison between patients, clinical sites, and other stakeholders to ensure a seamless and supportive clinical trial experience.

Key Responsibilities:
  • Engage with patients and caregivers to build trust and address any barriers or concerns they face during the trial process.
  • Manage inbound and outbound communications via phone, email, and web chat while maintaining professionalism and urgency.
  • Conduct prescreening calls to determine study eligibility and liaise with study sites for follow-up.
  • Navigate helpdesk systems to track and resolve patient queries efficiently.
  • Provide timely reporting on patient queries, prescreening outcomes, and site follow-ups.
  • Support sites by improving communication and promoting effective use of recruitment and retention tools.
  • Build and maintain strong relationships with clinical research associates (CRAs) and other vendors.
  • Ensure compliance with regulatory requirements, including HIPAA, GCP, GDPR, and country-specific data privacy laws.
What You'll Need:
  • Nursing degree or background
  • At least two years of relevant clinical research experience
  • Current GCP certification and familiarity with country-specific data privacy regulations
  • Exceptional communication skills in English and local languages (verbal, written, and listening)
  • Proficiency in tools like Google Workspace, Microsoft Office, and video conferencing platforms is a plus
  • Strong attention to detail, organisational skills, and the ability to work independently
  • A compassionate approach to supporting patients with diverse needs
  • Mental Health First Aid certification is a plus
  • Extensive knowledge of local healthcare systems is highly desirable
What We Offer:
  • Comprehensive onboarding and training tailored to assigned studies
  • Flexible working hours with opportunities to accept assignments based on your availability and needs of the study
  • Reimbursement for travel expenses in line with company policy
  • The opportunity to make a significant impact on clinical trial experiences while working on a flexible, contract basis

Our estimated salary range is $60,000-$80,000 per year, depending on location and experience.



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