Digital Operations Leader, Amazon Prime Video Global
hace 3 días
As a Digital Operations Leader at Amazon Prime Video Global, you will be responsible for overseeing the delivery of high-quality content to our global audience. This includes managing a team of digital content associates and front-line team managers, ensuring that we meet our business goals related to content publishing, quality, and data labelling.
The ideal candidate will have experience in directly managing front-line managers and teams of 40+ members, with expertise in analysing data and best practices to assess performance drivers. They will also be able to influence both external and internal stakeholders, using Microsoft Office tools including Word, Excel, PowerPoint, and Outlook.
Key Responsibilities- Manage a 40-50 member team, including 3+ front-line team managers, to deliver on business goals related to content publishing, quality, and data labelling.
- Define appropriate operational metrics aligned with business goals; establish processes for measuring, tracking, and driving the continuous improvement of these metrics.
- Track key metrics continuously, identify risks and gaps, and efficiently manage resources.
- Identify and evaluate areas of opportunity against business requirements.
- Analyse defects and develop programs that fix root causes, escalating when required.
- Review Standard Operating Procedures (SOP), processes, and tools to recommend changes that have a positive impact on quality measures.
- Provide regular coaching and feedback to direct reports to help them develop functional and leadership capabilities.
The Prime Video Global Operations team partners with various stakeholders across Prime Video to oversee asset deliveries, system processing, and assembly, as well as on-time, defect-free, and complete content publishing to Prime Video's global audience. We focus on ensuring every search, discovery, and playback interaction with Prime Video is device agnostic, defect-free, and results in a high engagement experience for customers.
About YouWe are looking for an experienced Digital Operations Leader who can bring their expertise in managing large teams, analysing data, and influencing stakeholders. The ideal candidate will have:
- Experience of directly managing 2+ front-line managers.
- Experience of managing a 40+ member team.
- Experience in analysing data and best practices to assess performance drivers.
- Experience in influencing both external and internal stakeholders.
- Experience using Microsoft Office tools including Word, Excel, PowerPoint, and Outlook.
- Fluency in English both verbal and written.
The salary for this role is estimated to be around $140,000 - $160,000 per year, based on industry standards and the location of Amazon Digital Spain S.L.U. in Madrid, Spain.
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