Prime Video Support Engineer

hace 19 horas


Madrid, Madrid, España Amazon A tiempo completo

Company Overview

At Amazon, we're revolutionizing the way people watch their favorite TV shows and movies with Prime Video. As a premium streaming service, we offer customers a vast collection of content from Originals to live sports events. Our fast-paced and growth-oriented business is available in over 240 countries and territories worldwide.

About the Role

We're seeking high-calibre Support Engineers to join our Catalog Support Engineering team in Prime Video. As a Support Engineer, you will play a critical role in ensuring the delivery of exceptional customer experiences by providing front-line support for business-critical services responsible for end-to-end digital video product delivery on Prime Video.

Key Responsibilities

You will be responsible for managing existing distributed systems, diagnosing issues with digital products, and taking action to mitigate these issues. This will involve monitoring system performance, performing change management and troubleshooting activities to triage and resolve catalogue defects and issues.

A Day in the Life

As a Support Engineer, you will become a subject matter expert on one or more services, own support activities for these services, and regularly work with development teams to establish and improve service support. You will operate with limited guidance from management and help drive issues to resolution.

Requirements

To succeed in this role, you will need to understand the business logic and architecture of your supported services, enabling you to regularly resolve undocumented trouble tickets. Additionally, you will provide mentoring, training, documentation, and tools to other Support Engineers to enable them to perform support activities.

Benefits

We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience. In addition to a challenging and rewarding role, you will also enjoy benefits such as comprehensive health insurance, retirement savings plan, and opportunities for career growth and professional development.



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