Software Application Support and Service Delivery Specialist
hace 1 semana
Join Our Team in Helsinki
We are seeking a highly skilled Software Application Support and Service Delivery Specialist to strengthen our team at Management Events. As a key member of our software development team, you will play a critical role in ensuring the optimal performance and delivery of our software applications to internal teams and global customers.
About the Role
The successful candidate will be responsible for providing prompt, professional support to internal and external users, diagnosing and resolving software issues, and escalating unresolved issues to the appropriate development teams. You will collaborate with development teams on issue resolution and communicate resolutions and updates to users. Additionally, you will deliver user trainings and provide end-user support to help customers and internal teams understand software features and functionality.
Key Responsibilities:
- Provide technical support to internal and external users via various communication channels
- Detect and diagnose software-related issues, resolving them efficiently
- Elevate complex issues to the development team for further assistance
- Collaborate with cross-functional teams to identify and implement enhancements and improvements to our software applications
- Deliver user training sessions to ensure effective adoption of software features and functionalities
Requirements:
- Experience in software application support or a similar technical support role is essential
- Strong problem-solving skills, including troubleshooting and diagnostic abilities
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users
- Familiarity with relational databases (MySQL, MariaDB), SQL, and querying databases for troubleshooting purposes
- Knowledge of support ticketing systems and incident management tools (Zendesk, Service Now, Jira)
Why Join Us?
We offer a dynamic work environment, opportunities for growth and development, and a competitive salary. The estimated annual salary for this position is €65,000 - 80,000, depending on experience. If you're passionate about delivering exceptional software experiences and working with a multicultural and remote team, we encourage you to apply. We value diversity, inclusivity, and collaboration, and we strive to create an engaging and supportive work environment.
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