Application Management Specialist

hace 7 días


Madrid, Madrid, España Siemens Mobility A tiempo completo

Key Responsibilities:

• Manage application activities for all Healthcare Business Units.

• Ensure external and internal customer excellence in all Application Services (Support, Customer training and others).

• Drive Application business development and drive optimal synergies between CS organization, DX/IT HCS, Application team and Sales and Marketing.

Functional Scope:

• Delivery of Application Services (Support, Customer Training and others) in pre-Sales, implementation and after-Sales.

• Competence/resource management and optimization of customers training experience.

Key Performance Indicators:

• Resource and budget management.

• Definition and management of roles and tasks of the Application Specialists team: prioritizing remote support to customers whenever possible, remote software updates execution and virtual or blended customer training.

• Provide as a priority Sales Support and achievement of annual Method penetration Targets.

Experience and Skills:

• Competence and qualification management of the Application Specialists team: recruiting, developing, planning, and monitoring of continuous internal education including clinical knowledge, especially for the Method penetration assays defined on yearly basis.

• Support development of Application Services as a business. Supporting development of Application Service portfolio together with DX CS Marketing.

Communication and Collaboration:

• Manage Application delivery operations, i.E. scheduling in close cooperation with CCC, dispatching, execution of the service, closing and on time reporting.

• Ensure transparency on Application activities: financial and process performance.

• Drive continuous process efficiency improvements to improve productivity while ensuring customer satisfaction (internal and external).



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