Application Management Specialist
hace 7 días
Key Responsibilities:
• Manage application activities for all Healthcare Business Units.
• Ensure external and internal customer excellence in all Application Services (Support, Customer training and others).
• Drive Application business development and drive optimal synergies between CS organization, DX/IT HCS, Application team and Sales and Marketing.
Functional Scope:
• Delivery of Application Services (Support, Customer Training and others) in pre-Sales, implementation and after-Sales.
• Competence/resource management and optimization of customers training experience.
Key Performance Indicators:
• Resource and budget management.
• Definition and management of roles and tasks of the Application Specialists team: prioritizing remote support to customers whenever possible, remote software updates execution and virtual or blended customer training.
• Provide as a priority Sales Support and achievement of annual Method penetration Targets.
Experience and Skills:
• Competence and qualification management of the Application Specialists team: recruiting, developing, planning, and monitoring of continuous internal education including clinical knowledge, especially for the Method penetration assays defined on yearly basis.
• Support development of Application Services as a business. Supporting development of Application Service portfolio together with DX CS Marketing.
Communication and Collaboration:
• Manage Application delivery operations, i.E. scheduling in close cooperation with CCC, dispatching, execution of the service, closing and on time reporting.
• Ensure transparency on Application activities: financial and process performance.
• Drive continuous process efficiency improvements to improve productivity while ensuring customer satisfaction (internal and external).
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