Software Application Support Specialist Team Member
hace 2 días
**About Management Events**
We are a rapidly growing company with operations in the Nordics, Benelux, DACH and South-East Asia, employing over 250 staff members and generating annual revenue of over 30 million euros. Our virtual platform serves a global customer base.
**Job Summary**
We are seeking a highly skilled Software Application Support Specialist to strengthen our team in Helsinki. As a key player in ensuring optimal performance and services of our software applications, you will handle level 1 and level 2 technical support for our company's software applications.
**Key Responsibilities:**
* Provide prompt, professional support to internal and external users, diagnosing and resolving software issues* Escalate unresolved issues to the appropriate development teams, ensuring detailed information and documentation is provided to the development teams* Collaborate with development teams on issue resolution and communicate resolutions and updates to users* Deliver user trainings and provide end-user support to help customers and internal teams understand software features and functionality* Work with cross-functional teams to identify and implement enhancements and improvements to the software applications*
**What We're Looking For:**
* Experience in software application support or a similar technical support role is highly appreciated* Strong problem-solving skills with the ability to troubleshoot and diagnose software-related issues* Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users* Strong experience with relational databases (MySQL, MariaDB)* Familiarity with support ticketing systems and incident management tools (Zendesk, Service now, Jira etc..)* Knowledge of SQL and experience in querying databases for troubleshooting purposes* Ability to manage multiple priorities in a dynamic environment* A collaborative mindset with a passion for sharing knowledge and working in diverse teams* Experience working with multicultural and remote teams is a plus* Knowledge or certificate like ITILv3 is highly appreciated
**Compensation & Benefits:
The estimated annual salary for this position is around €55,000 - €65,000 depending on experience and qualifications. Additionally, we offer a comprehensive benefits package, including health insurance, retirement plan, and generous paid time off.
**Location:
Helsinki, Finland
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