Software Application Support Specialist Team Member

hace 2 días


Madrid, Madrid, España Management Events A tiempo completo

**About Management Events**

We are a rapidly growing company with operations in the Nordics, Benelux, DACH and South-East Asia, employing over 250 staff members and generating annual revenue of over 30 million euros. Our virtual platform serves a global customer base.

**Job Summary**

We are seeking a highly skilled Software Application Support Specialist to strengthen our team in Helsinki. As a key player in ensuring optimal performance and services of our software applications, you will handle level 1 and level 2 technical support for our company's software applications.

**Key Responsibilities:**

* Provide prompt, professional support to internal and external users, diagnosing and resolving software issues* Escalate unresolved issues to the appropriate development teams, ensuring detailed information and documentation is provided to the development teams* Collaborate with development teams on issue resolution and communicate resolutions and updates to users* Deliver user trainings and provide end-user support to help customers and internal teams understand software features and functionality* Work with cross-functional teams to identify and implement enhancements and improvements to the software applications*

**What We're Looking For:**

* Experience in software application support or a similar technical support role is highly appreciated* Strong problem-solving skills with the ability to troubleshoot and diagnose software-related issues* Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users* Strong experience with relational databases (MySQL, MariaDB)* Familiarity with support ticketing systems and incident management tools (Zendesk, Service now, Jira etc..)* Knowledge of SQL and experience in querying databases for troubleshooting purposes* Ability to manage multiple priorities in a dynamic environment* A collaborative mindset with a passion for sharing knowledge and working in diverse teams* Experience working with multicultural and remote teams is a plus* Knowledge or certificate like ITILv3 is highly appreciated

**Compensation & Benefits:

The estimated annual salary for this position is around €55,000 - €65,000 depending on experience and qualifications. Additionally, we offer a comprehensive benefits package, including health insurance, retirement plan, and generous paid time off.

**Location:

Helsinki, Finland



  • Madrid, Madrid, España Vets Hired A tiempo completo

    About the RoleAt Vets Hired, we are seeking a highly skilled Software Application Specialist to join our team. As an expert in software application analysis, design, and support, you will play a critical role in ensuring the smooth operation of our systems.


  • Madrid, Madrid, España Management Events A tiempo completo

    Join Our Team in HelsinkiWe are seeking a highly skilled Software Application Support and Service Delivery Specialist to strengthen our team at Management Events. As a key member of our software development team, you will play a critical role in ensuring the optimal performance and delivery of our software applications to internal teams and global...


  • Madrid, Madrid, España Bond Brand Loyalty A tiempo completo

    Job SummaryBond Brand Loyalty is seeking a highly skilled High-Level Application Support Specialist to join our team. This role involves providing leadership and technical expertise in the support and maintenance of our applications.


  • Madrid, Madrid, España Amazon A tiempo completo

    Job RequirementsWe are seeking an experienced Distributed Systems Support Specialist to join our team. The ideal candidate will have a strong background in software development, with experience working on complex systems and troubleshooting technical issues.About the RoleAs a key member of the Region Flexibility team, you will be responsible for providing...

  • Application Specialist

    hace 3 días


    Madrid, Madrid, España OLYMPUS EUROPA SE & CO. KG A tiempo completo

    About the Job:We are looking for an Application Specialist - Surgical Field to join our team in Madrid. As a key member of our sales organisation, you will be responsible for providing pre- and post-sales support to Olympus sales teams.Main Duties:Collaborate with Territory Managers to drive sales growth and customer satisfaction.Develop and maintain...


  • Madrid, Madrid, España Vets Hired A tiempo completo

    About the RoleWe are seeking a highly skilled Software Solutions Specialist to join our team at Vets Hired. As a key member of our Applications Support Team, you will be responsible for troubleshooting, maintaining, and optimizing our existing software applications.Key ResponsibilitiesDesign, build, test, and support new applications and modules within your...


  • Madrid, Madrid, España Kapsch Trafficcom Transportation Sa. A tiempo completo

    Job Title: Application Systems SpecialistJob Description:Kapsch TrafficCom develops smart solutions to make mobility safer, more sustainable and efficient for everyone. As an Application Systems Specialist, you will play a critical role in ensuring the smooth functioning of our Traffic Management applications. Your responsibilities will include monitoring...


  • Madrid, Madrid, España Siemens Healthineers A tiempo completo

    About the Role: We are seeking a skilled Digital Application Solutions Specialist to join our Digital & Automation team. As a key member of our team, you will be responsible for supporting customers in using software applications and solutions to their full potential.Key Responsibilities:Provide comprehensive training for using applications and solutions...


  • Madrid, Madrid, España Elekta A tiempo completo

    Job OverviewWe are seeking a skilled Field Software Support Specialist to join our team at Elekta. As a key member of our customer support organization, you will be responsible for providing expert technical assistance to customers within your assigned territory.


  • Madrid, Madrid, España Agensi Pekerjaan Minde Group Sdn Bhd A tiempo completo

    **Job Title:** Helpdesk Support SpecialistAbout the Role:We are seeking a highly skilled and experienced Helpdesk Support Specialist to join our team in Johor Bahru. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Act as the primary point of...


  • Madrid, Madrid, España Vets Hired A tiempo completo

    Vets Hired is a cutting-edge organization seeking a skilled Senior IT Application Specialist to join our team. As a key member of our staff, you will be responsible for the maintenance and optimization of existing software applications.This role offers a blend of remote and on-site work, allowing for flexibility while requiring presence on-site as needed...


  • Madrid, Madrid, España Siemens Mobility A tiempo completo

    At Siemens Healthcare, we're pioneers in healthcare innovation. We're committed to making a difference in people's lives by developing cutting-edge medical technologies that help patients receive the best possible care. As a Field Application Specialist Manager for our Laboratorio de Analítica Clínica team, you'll play a vital role in driving business...


  • Madrid, Madrid, España Hitachi Vantara Corporation A tiempo completo

    About the RoleWe are looking for a highly skilled Web Application Specialist to join our team at Hitachi Energy, High Voltage Products. As a key member of our digital transformation initiative, you will play a crucial role in implementing Digital solutions like Digital Passport System (DPS) and Digital Factory.The successful candidate will have a strong...


  • Madrid, Madrid, España Sagan A tiempo completo

    Job Title: Virtual Support SpecialistSalary Range: up to $1780 USD per month.About the RoleWe are seeking a highly organized, detail-oriented, and proactive Virtual Support Specialist to support our 24/7 maritime surveying team. As a key member of our global operations, you will be responsible for managing email communication, accurately invoicing clients,...


  • Madrid, Madrid, España Kudzu Interactive, Inc. A tiempo completo

    **Job Title:** Senior Technical Support Specialist**About Us:** At Kudzu Interactive, Inc., we strive to empower restaurants and consumers globally by supporting and nurturing our team members. Our mission is to ensure all employees feel respected, confident, and engaged.**The Opportunity:** We are seeking a highly skilled Senior Technical Support Specialist...


  • Madrid, Madrid, España Semrush A tiempo completo

    **About Semrush**Semrush is a global IT company developing innovative products for digital marketers. Our team is dedicated to creating cutting-edge solutions that drive growth and success.**Job Description**We are seeking an experienced Application Security Specialist to join our renowned Security Team. As a key member of this team, you will play a crucial...


  • Madrid, Madrid, España Siemens Mobility A tiempo completo

    Key Responsibilities:• Manage application activities for all Healthcare Business Units.• Ensure external and internal customer excellence in all Application Services (Support, Customer training and others).• Drive Application business development and drive optimal synergies between CS organization, DX/IT HCS, Application team and Sales and...


  • Madrid, Madrid, España Pernod Ricard España Sa A tiempo completo

    We are looking for a skilled Technical Support Specialist to join our team at Pernod Ricard España Sa. As a key member of the Service Delivery Team, you will be responsible for providing on-site technical support and ensuring the smooth operation of our IT systems.About the Role:Support the Service Desk in resolving incidents and maintaining technical...


  • Madrid, Madrid, España Tillster A tiempo completo

    About the OpportunityWe are seeking an experienced technical support specialist to join our team in Madrid. As a key member of our support team, you will be responsible for providing top-notch technical support to our customers.


  • Madrid, Madrid, España Sartorius A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Manager of Software Development to join our team in Spain. As a key member of our Developer Hub, you will be responsible for leading a team of software development professionals and overseeing the timely delivery and quality of multiple application development projects.Your Responsibilities- Act...