Helpdesk Support Specialist

hace 14 horas


Madrid, Madrid, España Agensi Pekerjaan Minde Group Sdn Bhd A tiempo completo

**Job Title:** Helpdesk Support Specialist

About the Role:

We are seeking a highly skilled and experienced Helpdesk Support Specialist to join our team in Johor Bahru. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Act as the primary point of contact for customers requiring technical assistance, responding promptly via phone, email, or ticketing system.
  • Troubleshoot complex hardware, software, and network-related issues, ensuring timely resolution and escalating critical problems to senior support teams when necessary.
  • Document customer interactions, troubleshooting steps, and outcomes in our helpdesk system.
  • Provide guidance to clients on best practices, software usage, and preventive maintenance.
  • Collaborate with internal teams to ensure seamless customer issue resolution and feedback sharing for continuous improvement.

Requirements:

To succeed in this role, you will need:

  • Diploma or degree in Business, Finance, or Mass Communication.
  • 1-3 years of experience in a helpdesk or technical support role.
  • Strong troubleshooting and problem-solving skills.
  • Familiarity with helpdesk software and remote support tools is an advantage.
  • Excellent communication skills for interacting with clients.

What We Offer:

As a Helpdesk Support Specialist at Agensi Pekerjaan Minde Group Sdn Bhd, you can expect:

  • A competitive salary range of MYR 2,500 to MYR 3,500 based on experience.
  • Health insurance and opportunities for career growth.
  • Exposure to various IT projects and technologies.

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