Gaming Support Specialist
hace 3 semanas
Please note that 2K Games and its studios never use instant messaging apps or personal email accounts to contact prospective employees or conduct interviews. We ensure that all communication is secure and compliant with our standards.
We are seeking a highly skilled Gaming Support Specialist to join our team at 2K Games. As a key member of our Customer Service Operations, you will be responsible for handling the highest level of service issues and ensuring our customers' concerns are resolved in an effective and timely manner.
About the RoleThis position involves providing knowledge and expertise to Tier 1 and Tier 2 Customer Service Representatives while optimally resolving any service-related issues. You will report to the Customer Service Supervisor and/or Customer Service Manager.
Key Responsibilities- Deliver timely, accurate, and patient follow-ups to customer questions and issues
- Become familiar with 2K products and have in-depth knowledge of troubleshooting on PC as well as PlayStation and Microsoft consoles
- Lead CS incidents and work to successfully resolve them
- Interact effectively with customers and internal developers
- Bring up issues as needed and assist in generating training materials and customer-facing documentation
- High school graduate or equivalent
- At least 1 year of experience in Customer Service
- Proficient in Windows and MS Office
- Strong verbal and written communication skills
- Ability to proficiently read, write, and speak English and either German, French, or Spanish
- Proven understanding of current video game platforms and related hardware
- Excellent attention to detail and ability to establish and maintain effective working relationships with 2K teams and our customers
- Previous customer support experience in an online environment
- Familiarity with Zendesk, helpdesk software, or issue/bug tracking tools
In this role, you can expect a competitive salary of approximately $45,000 - $55,000 per year, depending on your location and qualifications. Our benefits package includes health insurance, retirement plans, and opportunities for professional growth and development.
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