IT Support Specialist in Edenbridge, Kent
hace 3 días
Job Summary
We are seeking an enthusiastic and proactive IT Helpdesk Analyst to join our dynamic IT Services team in Edenbridge, Kent. As an IT Support Specialist, you will provide first-line technical support to our clients' customers via phone and remote assistance.
About the Role
This is a full-time permanent position with a salary of £24,000 - £28,000 per annum, depending on experience. You will work Monday to Friday (37.5 hours per week) with hybrid working model available after a successful 6-month probation period. Our ideal candidate is passionate about IT and customer service, with a natural ability to communicate confidently and professionally.
Your Key Responsibilities
- Provide first-line technical support to customers via phone and email, troubleshooting and resolving queries
- Maintain and update tickets in the CRM system, ensuring deadlines and SLA requirements are met
- Deliver outstanding customer service with clear, professional communication to non-technical users
- Identify recurring issues, suggest improvements, and escalate where necessary
What We Are Looking For
The ideal candidate should have a basic understanding of technical troubleshooting and previous experience in an IT helpdesk role is a plus. Essential requirements include GCSEs at grade A-C in English Language and Mathematics (or equivalent), full driving license, and access to a car. The office is located in a remote area not accessible by public transport, so living within a 30-40 minute commutable distance from Edenbridge is a must.
Desirable Skills
- Experience in an IT helpdesk role
- Understanding of TCP/IP, OSI model, network topologies, and Microsoft Server products
- Familiarity with troubleshooting firewalls, virus protection, and backup technologies
- Knowledge of Microsoft Exchange, SQL, Office 365, and Active Directory
Benefits
We offer a supportive work environment and opportunities for continuous professional development. If you're eager to learn and grow within the IT field, this is the perfect opportunity for you.
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