Digital Service Delivery Manager
hace 5 días
**About Us**
We are a leading provider of innovative solutions, driven by our commitment to excellence and customer satisfaction. Our collaborative and caring team environment is built on a foundation of continuous learning and development, recognition of individual contributions, and a range of benefits to suit your needs.
**Our Mission**
The Private Cloud Customer Centre aims to deliver seamless adoption of the RISE SAP S/4HANA Private Cloud Edition solution to customers through a Shared Services model. This model ensures an innovative and standardized digital approach to managed services delivery, focusing on scalability and resilience.
**Your Role**
We are seeking an experienced Digital Service Delivery Manager to drive sales to delivery handover and customer onboarding, covering all technical and project aspects. This includes ensuring periodic service reviews to track service quality across a range of customers, orchestrating overall service delivery according to agreed SLAs and KPIs, and supporting customers on technical queries and requirements throughout their lifecycle.
**Key Responsibilities**
- Drive sales to delivery handover and customer onboarding, covering all technical and project aspects.
- Support tickets handling, bridging customer queries and requirements from technical operations team.
- Ensure periodic service reviews to track service quality across a range of customers.
- Orchestrate the overall service delivery according to agreed SLAs and KPIs.
- Support customers on technical queries and requirements throughout their lifecycle.
- Proactive ticket monitoring, handling, and issue resolution for customers with regular and transparent communication.
**What You'll Bring**
We are looking for an engineering graduate with 3+ years of work experience as a SAP technical consultant in a customer-facing/supporting role, preferably in a cloud environment. You should have strong knowledge of SAP Basis, SAP ERP modules, and tools like TSM, BODI application, DBs of HANA, ASE, Sybase, Oracle. Additionally, you should have hands-on experience with SAP Basis activities, technical support in Cloud environments, especially with hyperscalers, OS/DB migration, SAP release upgrades, and infrastructure updates for cloud customers.
**Salary Estimate**
We offer a competitive salary estimate of $120,000 per year, depending on location and experience.
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