Senior Service Delivery Manager
hace 4 semanas
Are you an experienced professional looking for a new challenge that will put your skills to the test? Do you have a passion for delivering exceptional results and exceeding client expectations? If so, we have an exciting opportunity for a Senior Service Delivery Manager to join our team at NTT DATA.
As a Senior Service Delivery Manager, you will be responsible for overseeing the end-to-end delivery of managed services contracts to our clients. This will involve taking ownership of contract management for local, medium to large complexity contracts, working closely with cross-functional teams to ensure client expectations are met and exceeded, and taking responsibility for service delivery and contract profitability for your assigned client contracts.
In this role, you will be expected to communicate proactively with clients, manage projects, provide technical oversight, and solve complex problems. You will also be responsible for ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs), acting as the primary point of contact for client inquiries, escalations, and feedback, and understanding client business needs and objectives to tailor required services accordingly.
If you have a strong background in contract management, service delivery, and team leadership, and are looking for a new challenge that will allow you to grow your skills and career, we want to hear from you. Apply now to join our team as a Senior Service Delivery Manager at NTT DATA.
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