Malta IT Service Delivery Manager Role

hace 2 días


Madrid, Madrid, España Black Pen Recruitment A tiempo completo

We are seeking a highly experienced Service Delivery Manager to join our Microsoft Business Solutions team in Malta. This is an excellent opportunity for someone who has a passion for delivering exceptional customer service and wants to make a real impact in a growing company.

**Job Type:** Full Time
**Work Place:** Onsite
**Location:** Malta, Europe (Relocate to Malta)

The successful candidate will have a minimum of 7 years' experience in service delivery management, preferably within the IT Support/Managed Services environment. They will possess strong communication skills, an excellent command of the English language, and be able to operate at all contact levels including senior manager/director level.

Key Responsibilities:
1. Provide end-to-end ownership of customer service contracts
2. Build relationships with customers to ensure renewals year on year of managed service contracts
3. Manage financial responsibilities for the commercial elements of the customer service contracts
4. Work across ITIL based services, incident, problem, change and release management processes to ensure excellent customer experience is always delivered
5. Coordinate effort and liaise between onshore, nearshore and offshore teams

**Salary:** €65,000 - €85,000 per annum (depending on experience)

This role offers a competitive salary, relocation package, and visa assistance. If you are a motivated and experienced professional looking for a new challenge, please apply.



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