Global IT Service Delivery Expert

hace 2 días


Madrid, Madrid, España The Cigna Group A tiempo completo

About The Cigna Group

We are a leading global health insurer, constantly investing in and improving our technology stack to deliver world-class services.

This role will be based in Madrid office and is an exciting opportunity for a highly skilled and motivated individual to join our Technology, Engineering & Operations group as an IT Service Desk Analyst.

The successful candidate will provide operational support and account administration within the Service Desk team, reporting to the Service Desk Manager.

This is a high-performing role that requires a methodical, inquisitive and passionate individual who has a strong interest in technology and service delivery.

Key responsibilities include:

  • Providing technical support to onsite and remote users.
  • Installing, configuring and supporting end-user devices.
  • Managing and monitoring IT Service Desk Incidents and Service Requests via the call management system.
  • Managing user system access for various applications.
  • Identifying ways to improve the quality of the service provided and/or the efficiency of the processes within the team.
  • Ensuring all incidents are managed in accordance with targets set out in SLA.
  • Escalating any issues/outages to IT End User Services Manager.
  • Prioritizing and allocating within IT Support teams all requests.

Required skills and qualifications include:

  • Two years of experience within an IT support team.
  • Incident management skills.
  • Experience with a call management system.
  • Experience with Microsoft Office.
  • Windows 10 support and build experience (both OS and PC hardware).
  • Active Directory.
  • Citrix Support.
  • SCCM.
  • Exchange account maintenance.
  • Networking & patching.

Benefits of working with us include:

  • A competitive salary: €35,000 per annum.
  • Flexible working arrangements, including remote/home working and flexible start/finish times.
  • Ongoing training and development opportunities.
  • A positive and dynamic work environment.


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