Global IT Service Delivery Expert
hace 2 días
About The Cigna Group
We are a leading global health insurer, constantly investing in and improving our technology stack to deliver world-class services.
This role will be based in Madrid office and is an exciting opportunity for a highly skilled and motivated individual to join our Technology, Engineering & Operations group as an IT Service Desk Analyst.
The successful candidate will provide operational support and account administration within the Service Desk team, reporting to the Service Desk Manager.
This is a high-performing role that requires a methodical, inquisitive and passionate individual who has a strong interest in technology and service delivery.
Key responsibilities include:
- Providing technical support to onsite and remote users.
- Installing, configuring and supporting end-user devices.
- Managing and monitoring IT Service Desk Incidents and Service Requests via the call management system.
- Managing user system access for various applications.
- Identifying ways to improve the quality of the service provided and/or the efficiency of the processes within the team.
- Ensuring all incidents are managed in accordance with targets set out in SLA.
- Escalating any issues/outages to IT End User Services Manager.
- Prioritizing and allocating within IT Support teams all requests.
Required skills and qualifications include:
- Two years of experience within an IT support team.
- Incident management skills.
- Experience with a call management system.
- Experience with Microsoft Office.
- Windows 10 support and build experience (both OS and PC hardware).
- Active Directory.
- Citrix Support.
- SCCM.
- Exchange account maintenance.
- Networking & patching.
Benefits of working with us include:
- A competitive salary: €35,000 per annum.
- Flexible working arrangements, including remote/home working and flexible start/finish times.
- Ongoing training and development opportunities.
- A positive and dynamic work environment.
-
Global IT Service Delivery Director
hace 4 días
Madrid, Madrid, España Experteer Content A tiempo completoJob SummaryWe are seeking a highly experienced and skilled Global IT Service Delivery Director to join our team at Experteer Content.This is an excellent opportunity for a seasoned professional to take on a leadership role in shaping the future of our organization’s IT service delivery capabilities.About UsExperteer Content is a company that values people,...
-
IT Service Manager
hace 4 semanas
Madrid, Madrid, España Experteer Content A tiempo completoJob DescriptionAt Experteer Content, we are seeking a highly skilled IT Service Manager to join our team. As an IT Service Manager - Elevator Expert, you will be responsible for delivering high-quality IT services to our global users and stakeholders.Key Responsibilities:Collaborate with regional leads to implement best practices and ensure efficient service...
-
IT Service Delivery Manager
hace 2 semanas
Madrid, Madrid, España SGS A tiempo completoJob Description:The Application Service Delivery Manager at SGS oversees the lifecycle of corporate IT applications, ensuring commitments are met and value is delivered. This position is responsible for managing the delivery of IT services, maintaining applications, and developing new ones to support the company's goals.Key Responsibilities:Service Delivery...
-
IT Service Manager
hace 4 semanas
Madrid, Madrid, España Board Deutschland Gmbh A tiempo completoService Delivery ExpertiseAt Board, we believe in empowering our colleagues to drive business outcomes with our Intelligent Planning Platform. As a strategic IT Service Manager, you will oversee the delivery and management of IT services within our organization, ensuring high levels of customer satisfaction and service quality.Key Responsibilities:Define...
-
IT Service Delivery Manager
hace 4 semanas
Madrid, Madrid, España British Airways Plc A tiempo completoAre you a seasoned IT professional looking for a new challenge? We're seeking a skilled Service Delivery Manager to join our team at British Airways Plc.The successful candidate will have experience working in a complex, dynamic IT Service Delivery function, with a strong passion for driving continual customer-focused service excellence, business-valued...
-
Service Delivery Manager
hace 4 semanas
Madrid, Madrid, España Erni Spain A tiempo completoAt ERNI, we're looking for a skilled Service Delivery Manager to lead our IT process and contribute to our company service portfolio. As a key member of our team, you'll be responsible for providing and developing cost-effective IT services that meet our customers' needs.Key responsibilities include:Defining key indicators and relevant parameters of the...
-
Service Delivery Manager
hace 4 semanas
Madrid, Madrid, España Sabio A tiempo completoService Delivery Manager - Cloud ExpertSabio is a global company and a leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high-quality, secure, robust platforms and solutions.As a Service Delivery Manager - Cloud Expert, you will be responsible for the delivery of contact...
-
International Service Delivery Expert
hace 3 semanas
Madrid, Madrid, España Sd Worx A tiempo completoAbout SD WorxSD Worx is a leading European provider of Payroll & HR services with a global reach. Our goal is to bring people solutions to life and turn HR into a value source for our clients and their people.Our ServicesWe offer a wide range of services that span the entire employee journey, from salary payment to attracting, rewarding, and developing...
-
Cloud Consultant
hace 3 días
Madrid, Madrid, España Amazon A tiempo completoJob SummaryWe are seeking a highly skilled Cloud Consultant to join our team as an IT Service Delivery Expert. As a key member of our cloud services group, you will be responsible for delivering high-quality technical consulting services to our customers.In this role, you will work closely with our customers to understand their business needs and develop...
-
IT Service Delivery Manager
hace 1 semana
Madrid, Madrid, España Sgs A tiempo completoApplication Service Delivery Manager at SGSWe are looking for a highly skilled Application Service Delivery Manager to oversee the lifecycle of corporate IT applications at SGS.Job Description:The successful candidate will be responsible for managing service risks, monitoring KPIs to meet operational objectives, and proposing improvements. They will ensure...
-
IT Service Delivery Manager
hace 4 semanas
Madrid, Madrid, España British Airways A tiempo completoCargo is a leading airfreight logistics organisation, and we're looking for a skilled IT Service Delivery Manager to join our team. As a key member of our technology function, you'll work across the IAG Group Technology enterprise and multiple IAG Cargo business functions to ensure stability, performance, and uptime across the IT estate.The successful...
-
Service Delivery Manager
hace 4 semanas
Madrid, Madrid, España Sabio Group A tiempo completo**Service Delivery Manager - Cloud Expert**Sabio Group is a global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high-quality, secure, robust platforms and solutions.At Sabio Group, we are looking for an exceptionally driven and experienced Service...
-
Global Service Delivery Director
hace 3 días
Madrid, Madrid, España Getaccept A tiempo completoAbout the RoleWe are seeking an experienced Global Service Delivery Director to join our team at NTT DATA. As a key member of our leadership team, you will be responsible for ensuring the efficient operation, optimization, and continuous improvement of Managed Services, Support Services, and Technical Services.The ideal candidate will have a proven track...
-
Service Delivery Manager
hace 4 semanas
Madrid, Madrid, España Sabio Group A tiempo completo**Service Delivery Manager - Cloud Expert**Sabio Group is a leading independent UK Contact Centre solution supplier, working with global brands and partners to build high-quality, secure, and robust platforms and solutions. We're seeking an exceptionally driven and experienced Service Delivery Manager to join our Support department.**Key...
-
IT Service Delivery Manager
hace 4 semanas
Madrid, Madrid, España British Airways Plc A tiempo completoAbout the Role: We are seeking a highly skilled IT Service Delivery Manager to join our team at British Airways Plc. As a key member of our technology management team, you will be responsible for ensuring the stability, performance, and uptime of our IT systems and services. You will work closely with our business stakeholders to drive close alignment...
-
IT Service Manager
hace 4 semanas
Madrid, Madrid, España Board International A tiempo completoJob Title: IT Service Manager - Strategic Delivery LeadBoard International is seeking a highly skilled IT Service Manager to lead the delivery of IT services to internal stakeholders. The successful candidate will oversee the service desk function, including incident, request, and problem management processes.Key Responsibilities:Define service level...
-
IT Service Manager
hace 4 semanas
Madrid, Madrid, España Experteer Content A tiempo completoJoin Our Team as an IT Service ManagerWe are seeking a highly skilled IT Service Manager to lead our team in delivering exceptional IT services to our global users and stakeholders. As a key member of our organization, you will be responsible for implementing best practices, ensuring efficient and effective service delivery, and collaborating with regional...
-
Service Delivery Manager
hace 4 semanas
Madrid, Madrid, España Erni Spain A tiempo completoService Delivery ManagerERNI is a Swiss Software Engineering company with over 25 years of experience in building complex, customized software solutions that have a positive impact on people's lives.We develop digital solutions that connect the physical and digital worlds, prioritizing the software lifecycle and ensuring clean and secure code.Our teams are...
-
IT Service Delivery Manager
hace 3 días
Madrid, Madrid, España Devoteam Spain A tiempo completoThe role of the IT Service Delivery Manager at Devoteam Spain is a critical position that ensures the stability and reliability of our IT operations.As the Senior SME for Major Incident Management, you will lead a team in executing the Major Incident strategy, process, and operational delivery to an ITIL standard.About the JobThis is a permanent, fully...
-
SAP Service Delivery Manager
hace 3 semanas
Madrid, Madrid, España Sofigate A tiempo completoAbout the Role: We are seeking a skilled SAP Service Delivery Manager to oversee business technology services and develop Service Management capabilities. As a Service Manager, you will play a pivotal role in managing SAP Service Delivery, encompassing both consulting and support roles.Key Responsibilities:Manage complex integrated SAP landscapes and ensure...